My husband & I spent a week here & really enjoyed it. It was lovely, quiet and secure. The owner, the U.S. expat manager, and the Mayan caretaker were all helpful. The owner went out of his way to get a hammock and a place outside to hang it before we got there, and fruit, flowers and Guatemalan coffee welcomed us on arrival. The pictures of the decor and the views are all accurate. The house sits midway up a high hill, so be prepared to climb some steps up to it. It's so high you don't have to draw the curtain on the huge bedroom window at night so you can see the lights of the Mayan villages around the lake and when there's a moon you can see Volcan San Pedro directly across the lake--really stunning. The master bed was VERY comfortable. The shower in the beautiful and newly redone bathroom was terrific with good pressure and plenty of hot water. Things were clean and orderly and we had what we needed to make simple meals. The kitchen cabinetry is rustic; some of the drawers don't open & close smoothly and the dish towels stored there smelled a little musty, probably because July is rainy season & humidity was high. The pots & pans are stored down low, and they looked like they hadn't been used in a while; I washed them before I used them. The house was always comfortable--not too hot or colo; we enjoyed a fire in the bedroom fireplace one night. There's a washer in a separate building a few steps from the house & when it was rainy, the caretaker took things to a dryer up the hill for us. We were without internet access for the first few days; if you need it, you'll want to make that clear. There were a couple of interesting and helpful books about the area. On request, the owner and manager gave us info about transportation, drivers, restaurants and things to see; a sheet with this info and important contact numbers all in one place would be a good addition to the welcome gifts. There are 2 nice restaurants nearby. Taxis and tuktuks pass by the house only rarely, and it's a 10 minute walk to the small town of Santa Catarina Palopo, where you can find one to take you to Panajachel. We usually took colectivos (tarp-covered pick up trucks with benches in the truck bed). We speak Spanish and are adventurous; if you don't want to climb into a pick up bed, plan to rent a car or get the name of a driver to call. We liked the place and would recommend it to friends.