Star Harbor # 06 by Hauserman Rentals

While we typically appreciate renter feedback, both positive and negative, we do expect renters to be honest in their reviews. The fact that there's no Air Conditioning is the second point under "Good to Know / Important Details" in the property listing. It's not "fine print." Not only that, it is disclosed in 2 places in the rental contract that you signed, agreeing to our terms and conditions before we charged your credit card. In no way do we "conceal" that there is no AC at our properties (most properties at Lake Tahoe do not have AC.) Fans are provided for each BEDroom, not each room, which is also noted in the contract you signed. As for the locked doors: when renting someone's home, it's pretty standard to find locked closets because owners keep personal items in their own home. Perhaps you should stick to hotels if you expect full access to everything. Although the master bedroom's closet is locked, a clothing rack is provided for renters to hang their items. During your stay, when we received your AC complaint from our after-hours service, we called the next day to discuss it. You couldn't be bothered, saying you were "too busy" to speak with us and never got back to us until after you checked out. At that point, you were exceptionally rude, immediately threatening to get a lawyer involved, only dropping the threat when provided with a copy of your signed contract. You clearly failed to read the contract you signed. Do you truly believe that's our fault? We don't.