ラグーンフロント - 安い、経済的で美しい景色

Sorry our stay did not meet your expectations Jean. We go to some length in our description of the suite to let people know that it is a basic but clean and convenient accommodation.

Thanks curt, hope to see you back again soon.

Thanks Rebecca, hope to have your back again soon. Sorry we couldn''t accomodate you next March.

Thanks Sally, we would be happy to have you back anytime.

Thanks for the kind words Darin, we would be glad to have you as our guests anytime. We try hard to accurately describe our property to potential guests and glad it met your expectations.

We’re very sorry that you were not happy with your stay at Casa Azul. It’s unfortunate that you didn’t voice any of your concerns during your stay. Had you mentioned the boat and garbage in the lane to us or our local manager we could have had it removed immediately. The suite was fully cleaned before your stay, our housekeeper is diligent about taking photos of the suite after she completes her cleaning. The air conditioner was not broken, the electrical breaker had been turned off after the last stay a week before and it had not been turned on prior to your stay unfortunately and we apologize for that. Two cover plate on outlets were cracked but the power outlets were not “busted up”. The notes in the kitchen about not leaving food on the counter are there because ants are pervasive in Belize and will find any food left out. With respect to your comment about price we are offering a 2 bedroom apartment with a waterside patio for comparable or cheaper than you can find a very basic hotel room in the village. We go to some lengths to describe the rental in our listing and that our description accurately represents what you will get.

Thanks Gary, glad you enjoyed Placencia and our little house. Hope to have you back someday soon.

thanks Joseph, hope you can get back again next year.

I took some time to put a response to this review because I wanted to speak to the guests who were in our house before and after “Anonymous”. I was very upset and surprised about this review given the fact that my wife and I were in our house 4 weeks before. Essentially there is a lot of hyperbole and untruth in this review. They checked in on May 15 and we heard nothing until May 19th, 4 days after they moved in. They said that the place hadn’t been cleaned and that they had to do a lot of cleaning themselves. Also mentioned that a bed was broken and a toilet mechanical issue (both fixed the next day). I was obviously very dismayed to hear all this. I was very responsive to all their concerns with immediate actions and communications to try and sort it out. They seemed happy after the remedial efforts. Our house is not fancy but we do to try and make sure that it is very clean when guests move in. I’ve traveled around half the world and the only time I have an issue with accommodations is when it’s not clean so we take this seriously. To comment on some of the specific issues raised: Condiments (butter, salt, ketchup, cooking oil) are typically not removed when a guest move out as a courtesy for the next guest. THE HEAT: Our house is not advertised with AC. There are 4 ceiling fans and 2 floor fans in the suite as shown in the listing photos. Its the Tropics. THE MUSIC: The house is in the middle of a local neighborhood. It’s part of living in the village and the culture here. The music always goes off at dark and never continues into the evening. THE CLEANLINESS?: I really can’t speak to the actual condition when Anonymous moved in because I wasn’t there but I have a hard time believing the “commode” deteriorated so significantly and dust accumulated so thick in the 4 weeks after we left. The suite was, and is not, a “human toilet” and sorry, but I’m offended by this ridiculous statement. BEDS/KITCHENWARE: The mattresses are less than 2 years old and not soft/worn. Linen is not new but certainly not raggedy or threadbare. Pots and pans are basic but fully functional. I don’t see how there are any misrepresentations about our house in our VRBO ad. The guests before and after Anon were happy with their stays and have asked about rebooking. I feel they were expecting far more from a rental FOR WHICH THEY PAID $30/DAY. The other reviews speak for themselves and every once in a while you get a guest who has unrealistic expectations.

thanks Iouri for the kind words, glad you enjoyed our humble little home.

We are very sorry that your experience was less than what you had expected. We do try to convey that it is a simple home in a Belizian neighborhood where we've always felt safe allowing our kids play with local kids. We try and convey what the house is like in pictures so people know what to expect. Sorry but anytime you are going to be in the center of a village you are going to get barking dogs, and music from the neighborhood (which generally shuts down in early evening.) And yes, get used to sharing your space with the geckos. They're harmless and amusing. We are clear that guests who stay a month or more are responsible for their own propane for cooking. Getting it refilled is a call to the gas truck and they are there typically within a couple of hours. The bed frames have been repaired and mattresses have been changed out and are new now!!!!

Wow, thanks Glenn.

glad you enjoyed our humble little home. Come back any time!