2/10 (非常に不満)
Lisa E.
2024年3月30日
気になった点 : 清潔度、掲載情報の正確さ
Extremely Misleading Listing
We stayed here during our kids Spring Break mid-March for 4 nights. Our 4 teenagers, ages 18, 17, 14, and 13. We had to message the host at noon the day of check-in, because we had not received any check-in information yet. I was told that the property was being cleaned, and that the information would be sent after cleaningwas completed. We arrived to the home around 7:30pm that evening. Upon arrival the overall impression was that the property was dated, and needed TLC, but was okay. After a short time, we began to notice many issues of concern, with the maintenance and cleanliness of the home. 3 of the 4 queen bed frames were broken. The walls were very dirty! There was mold in the ice maker, the dishwasher, and the drinking water cooler. There were door knobs falling off of doors, holes in the walls with tape over them, many lights out that needed replaced, trash all over outside of the home by the pool. The grass was long, and it was not relaxing to sit out by the pool, which was a main reason we chose this home. The other reason was 4 queen beds, due to the age and size of our kids. When we arrived there was also, an empty alcohol container in the backyard by the pool. The pool maintenance was scheduled for 9-10am on Weds, but the guy arrived at 6:30am, waking us. After addressing the issues with the host and VRBO, the host offered me our cleaning deposit to be refunded. We cleaned the mold out of those reas, and dealt with the rest, and we got $199 back. Ridiculous!
Lisa E.
2024 年 3 月に 4 泊滞在
