2/10 (非常に不満)
宿泊されたお客様
2025 年 7 月 24 日
良かった点 : ロケーション
気になった点 : 清潔度、チェックイン、コミュニケーション、掲載情報の正確さ
Filthy. Shabby. Poorly maintained.
A list in no particular order of all the many ways this rental did not meet the mark—* Torn, stained, foul-smelling upholstery and rugs* Hairballs (human and animal!) covering the couch, in kitchen drawers, and on “clean” linens* Clothing moths, roaches, termites, and ants throughout * Greasy, food crusted pots and dishes* Stained and/or threadbare towels* Moldy washer gasket* Bed sizes not as advertised: one is a Double, not a Queen* Smaller room has no vent so it gets very coldDespite repeatedly contacting management re: the above concerns, they were slow to respond, offered inadequate remedies, and didn’t follow through. When they finally issued a refund, it was 250 short of what was agreed. This was only addressed after we involved VRBO’s Health and Safety team. From start to finish the whole experience was amateur hour with all the hallmarks of an immature company operating beyond their capacity. Despite touting their “people first approach” there is no pride in Descansa Property Management’s craft and no accountability to their customers. I’m mad that I wasted my money and they wasted my time. 0/10, would not recommend this or any other property managed by Descansa Property Management.
宿泊されたお客様
2025 年 4 月に 60 泊滞在
