2/10 (非常に不満)
Sarah W.
2025 年 5 月 5 日
気になった点 : 清潔度、チェックイン、ロケーション、掲載情報の正確さ
Stay Away – Misleading Listing and Terrible Experience
This property looked great in photos but was a huge letdown in person. When we arrived, it felt like one of those places where you don't want to touch anything — trash, old food, and drinks left out, a broken fan making a grinding noise, and a door literally falling off its hinges. Overall, it was dirty and felt neglected. The kitchen was laughable, despite being listed as “fully equipped.” A few dishes and an empty salt/pepper shaker.The hot tub barely warmed up. The lawn crew showed up super early without warning, and they were in the backyard walking all around where my kids were. Just overall unsettling. The final straw was a large piece of siding crashing down from the house.We left early and were initially told we’d get a refund for the unused nights — then the management company changed their mind after we left. VRBO couldn’t enforce it, even though they agreed to it on VRBO's recorded line.Overall, this felt like a bait-and-switch. Poor condition and no customer service. Should have read the reviews - other people have had this same problem. The management company accidentally texted me later, clearly responding to another property and their complaints. Avoid this property — and anything else they manage.
Sarah W.
2025 年 3 月に 3 泊滞在
