6/10 (普通)
Abigail C.
2025 年 9 月 11 日
良かった点 : チェックイン
気になった点 : コミュニケーション
House had the pool and rooms needed as listed, the location was very convenient. however i would recommend the owners visit their property or review the contracts with management team/cleaning team, as there were definite issues. Garden maintenance had not been done for several weeks, front door entrance on arrival was filthy. we cleaned it for you now. The patio was full of black dirt that flowed in rivers when it rained. The pool was well kept. We were told that we had to clean the grill if used or we would be charged, however this had obviously not been enforced before as the grill was filthy! who is checking that before the next guests? We had to clean it before use and then we cleaned it again after use and it clearly had not been cleaned for many uses. If this is not the cleaners job, who is checking it? The dryer vents need clearing, the alarm keeps going off for it, and no one has done that for ages it appears. General maintenance needs some attention to detail and your cleaners are not doing a thorough job. The safe had rust around it on the carpets where someone had previously tried to break in by the look of it, but the cleaners have never cleaned around it in the closet. A lot of dust around too. appears they are doing a quick job between stays. Worst of all was the bins. The one bin was FULL with stinking rubbish, not been put out for weeks. the other recycling one was full top with boxes & old clothes. I put them all out, but that shouldn't be the guests job
Abigail C.
2025 年 8 月に 8 泊滞在
