美しい景色、ユニーク、プライベートマウンテン、素晴らしいロケーション

Thank you, Sarah for choosing us. We do hope you will return and stay at one of our Casita houses on the mountain!

3 generations, how wonderful! Thank you, please come again!

Thanks so much for choosing us! I am so glad you enjoyed your getaway and would love to have you all back again.

Thanks you guys! We couldn't ask for better guest. So glad you are coming back next season! Fran and Kent PS. I will tell Aaron Hi, from you too!

Thank you Clint! I am so glad you enjoyed your stay at our casita and hope to have you stay here again for business and/or pleasure!! Fran Titze

Thank you Renee for staying with us for your visit in Phoenix. Hopefully you will be back for a 2nd visit!

Thank you so much for choosing to stay at our casita and taking the time to write a comment! We still get excited about the casitas and love just going on the other side of the mountain to see those views. Kent and I try hard to please our guests and thanks again for letting us know we did. We look forward to your return. Fran

Thank you Cheryl for your suggestions. It has been very busy, so the deep cleaning is scheduled for April, when we don't have people in and out in the same day. The round shower is made that way so a wheelchair can get in. It is actually a handicap bathroom, we created when a friend of ours with MS wanted to come and stay from Nebraska but needtg a handicap bathroom. So we made that bathroom for him and others who need it.

I am quite shocked by this review. We were in contact with this guest the day they checked in and the following day as the guest requested a wifi and my husband brought one over to him, said everything was fine and he never mentioned anything. We always ask before anyone checks in to let us know if there are any concerns. The furniture and carpet is not filthy, I can't imagine anyone else would not mention this as our houses are rented continuingly. However, it is true, we had a huge rain and there was a water leak, above a window, actually just had the whole roof replaced and the roofing company was waiting for it to rain again,to see if the leaks were fixed. It doesn't rain very often in Phoenix. I am sorry this guest did not talk to us about his concerns, we do everything we can to maintain our 5 star rating. It appears they enjoyed themselves, as there was over 100 bottles of empty beer bottles left. Which is fine, we stive for our guest to be happy and work to always improve and to maintain our high rating.

Thank you for choosing us for your get away, I am so glad you enjoyed yourselves! It is mentioned that our houses are on a mountain which entails driving up, to get to them. Here is what is advertised in our property descriptions. "Take a safe, short journey upward through the mountainous terrain into the natural setting. These dwelling are nestled into a lush desert mountain environment and offers fantastic views of the valley below." But I can be more descriptive. Also just to note to readers, there are doors on the two bedrooms, but no doors from the bedroom to the bathroom. In the Phoenix area it is quite common for open bedrooms to the bathroom without doors, especially in the newer homes. Coming from Nebraska and being a realtor I was use to master bedrooms that have bathroom doors too. In this house in one bedroom we especially wanted that way so it was handicap accessible. Being a realtor here I remember years ago finding that different then back home. About Uber, I am surprised about, because people fly in and Uber drops them off at the house and food is delivered often at our houses. Mountain properties do have some limitations. Thanks again for your input and staying with us. Please come back!

I am truely sorry with your disappointment in the Ranchero. Yours is the first negitive comment we have ever received with over 300 visitors since we joined HomeAway a few years ago. In response to the amount of bathrooms, It states that the Ranchero has 1 1/2 baths. Most people are aware of what a 1/2 bath consist of, a toilet and a sink. The Master bedroom does have a door on it, however the master bathroom is somewhat open to the master bedroom. In regards to the kitchen - The kitchen is supplied with a full size refrigerator, dishwasher, garbage disposal, stove/oven/ microwave, full serving dishes and silverware for more then 6. Around 10 glasses, 10 coffee cups. Probably 15 wine, Margarita glasses. Full set of pots and pans. 2 coffee pots, toaster, blender, iron, vaccum, washer and dryer.Tubberware like food storage, teapot, Broiler pan, mixing bowls, measuring cups, crock pot, I think a pop corn popper, cooking utensils, and I would imagine several other items I have forgotten. We supply no food or drinks, but there are few seasonings. Oh also a BBQ. We live on the same mountain and I always tell my people if they need anything to please let us know. I believe we do everything we can to make you comfortable and to enjoy your stay at Sunset Mountain Casitas. I actually spoke to one of your guest staying there and ask how everything was and he said" just fine". As far as the linens, I have actually had compliments on our linens. We did have in the 2nd bedroom flannel sheets with horse design, to try and complenment the decor, maybe you do not like the flannel we use in the cooler weather. , Lastly about the cleaning. I strongely disagreeI I know you had several people staying at the two bedroom Ranchero, (up to 6 allowed) I believe around 8 adults and several children, coming in and out the only possible thing is the fact that we are in Arizona, on a mountain, a rock quarry is very close. If you were hiking on our dirt trails or with a little wind and being on the mountain you can dust and a few hours later it is dusty again. This can be verified by most Arizonans. I once again apologize and hope that you will give us another chance if you are in the area. Sincerely, Fran and Kent Titze

It is true, I did ask Frosty that if it rained to place a pot under the spot that was leaking on an end table, if it rained. This was detected right before he moved in. I didn’t realize it would be such a large imposition. As I think most people would agree, repairing the roof we felt would be better after no one was scheduled in the house. All though we do have a strict refund policy, I thought it would be nice to offer a free night to them since they left early, they were there for over a week, it appears they didn’t appreciate the gesture. It is funny about the window covering because there are wood blinds on the window in one bedroom and there is no window in the other bedroom. It was removed when we added a large bathroom. There was a pod for laundry left in the laundry area they didn't use., maybe they were looking for liquid? Also we always provide bar soap, not body wash. To change the pressure or open the jets in the hot tub you do have to manually turn the jets. The people who checked in right after them, left a 5 star rating they liked it so much they stayed longer. We are very attentive owners and we are 2 minutes away and someone is always available for our guests. Below is our conversation with him. Frosty Do you have a garbage can we can take the garbage out to? Tue 3/17/2020 11:48 AM MST You The garbage cans are at the bottom of the hill right after the little turn on the right hand side blue for recycle green for garbage. Tue 3/17/2020 12:57 PM MST You Hi Frosty, We took out your garbage for you also left you some lemons from our tree. A couple of your swimming suits fell down so we brought them back up. I left a message but for some reason I can’t find it on my phone about where the garbage is at the bottom of the hill after you make the turn on the right hand side behind a little pony wall. Fran Tue 3/17/2020 2:07 PM MST Frosty Thanks! Tue 3/17/2020 2:10 PM MST

Thank you for choosing us to stay for your visit to Phoenix! We do provide a Verizon hot spot, that I believe is mentioned in this website, I will check that. No one has mentioned no hot water in one of the showers but we will check that out right away. We would have come over right away to take a look at that, maybe and adjustment, or maybe a faucet issue? As far as a smart tv. We have pondered that question. To upgrade to smart tv's and take out dish network and just let people stream what they want to watch. But I question rather the majority would want to do that. But I need to educate myself more on that option, my age is showing through. Thank you for your thoughts!

Thank you for staying with us! We are glad everything turned out good for your vacation for Bike Week!!