I feel I need to write this review to help others because what happened to us should not happen to anyone.On Friday, August 28, 2026, I contacted Richard, the owner, because I had not received any check-in instructions or a code. Shortly after, I was told my reservation had been cancelled and my money would be refunded.When I asked what happened, Richard said it was not his fault and that VRBO should have contacted me. As the property owner, I believe it was also his responsibility to make sure we were notified. We reserved this property back in May or June, which was more than enough time to let us know there was a problem or that the property had been double-booked.He later offered to contact friends with nearby properties, but at that point the trust was gone. When you accept a reservation and payment, communication and customer service should be a priority. You do not simply pass the blame to someone else.I rarely leave negative reviews and always try to give people the benefit of the doubt, but this situation was very unprofessional and left us scrambling at the last minute. I hope future guests are treated differently. You must do better.