The property had a beautiful view but it was a bit old and outdated. it was clean but could of used a coffee pot. The front door was open when we arrived and it made everyone a bit uncomfortable the first night.
VrboOwnerからの返信 (投稿日 : 2020 年 3 月 5 日)
Thank you for posting a review. Big Bear Vacations values reviews as an opportunity to give a voice to our Guests. We utilize them to further strive for excellence. We appreciate the suggestions and have forwarded them to the Team. I am looking into the missing coffee pot - we provide coffee pots at all of our properties. I am very sorry you encountered the troubles you did and we would love a chance to make it up to you - showing you are true standard of excellence. We are looking forward to serving your future lodging needs in Big Bear. See you soon!
宿泊者限定の口コミ
6/10 (普通)
Sean B.
2024 年 7 月 29 日
良かった点 : 清潔度、チェックイン、ロケーション、掲載情報の正確さ
気になった点 : コミュニケーション
Good not Great
For the cost of this home I was surprised how dated the home was. It's straight out of the early 1980s which you can see in the photos. The home does have everything you need for the most part, with the exception of trash bags, extra paper towels and any condiments or spices. What was frustrating for me about booking this home is the communication is with a management company rather than an owner or just one person. Each time I sent a message I spoke to a different representative who I'd have to start all over with. I had to message three times to get a simple question answered, then when I complained about this I needed to explain the issue to several different people. We did enjoy the location and the size of the home as it was very comfortable for 8 people.
2024 年 7 月に 2 泊滞在
VrboOwnerからの返信 (投稿日 : 2024 年 8 月 15 日)
Thank you for sharing your thoughts. We’re glad you found the location and size of the home comfortable for your group. We apologize for the frustrations you experienced with the communication process and the dated aspects of the home. Your feedback is important, and we will work on improving both our response system and updating the property to enhance future stays. We appreciate your understanding and hope to have the chance to provide a better experience on your next visit to Big Bear Vacations.
宿泊者限定の口コミ
8/10 (良い)
Komal A.
2021 年 1 月 10 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Good
Nice vacation home for a family.
2020 年 12 月に 3 泊滞在
VrboOwnerからの返信 (投稿日 : 2021 年 4 月 8 日)
Hi Komal! Thank you so much for leaving us a review! I am so happy that you enjoyed your stay and we can't wait to see you again. Have a great day!