ハナレイ、高級3ベッドルームホーム、ビーチから5軒の家

Amazing- so glad you made the most of the local surf scene and kitchen/dining/grilling space- we appreciate the 5-Star review🌈

FACT: 9 of our 10 rental guest parties managed to come and go safely from Kaua'i during the time this guest claims "Kaua'i was closed". What a disappointing experience when a guest attempts to cancel with three different reasons over the course of the week prior to the reservation-- All of the reasons covered in the Rental Agreement, signed with all three reasons detailed & initialed specifically. This is exactly why Rental Agreements are unfortunately necessary. Twice the guest solicited the stellar VRBO customer service team to pressure us into abandoning the rules that make it possible for us continue renting our affordable family homes for generations. TRAVEL INSURANCE: When attempting to book a reservation on one of the wettest places on earth during the rainy season- especially if you want or need flexibility around kids preferences and school schedules - we truly wish the guest would have considered the Travel Insurance offered three times during their booking process. It would have covered her completely without our owner having to lose the rental income that did not rebook on such short cancelation notice. Also, the guest's choice to change their mind last minute did not negate the cleaning required for the next guest, after a home on a rainy tropical island sat empty for nearly 6 days. Lastly, we could ask VRBO to remove this (our first 1*) review potentially, as reviews are typically for guests who actually show up, yet transparency is most valued by us

Thanks for the reviews, I hope it is wonderful season and you really enojed with it

Aloha Jasmine, Thank you for taking the time to write a review. I am very happy that your stay was relaxing and you enjoyed the views. We hope you can stay with us again in the not so distant future! Best, Mel, Suzanne & the Kobayashi O`hana

These folks had a very hard time accessing their information though we connected with them in multiple methods including email, phone, text, and the VRBO app. They booked at the very last minute, which we do not usually see here in Hawaii. When they first arrived, they were bummed with a neighborhood cat and the dogs barking. We were informed that the husband was epi-pen allergic to cats. We told them they could leave, which they then declined. We have had the same housekeeper for many years and have received so lovely comments about the cleanliness of the homes she cares for. This is a neighborhood and there are animals. We have a "no animal in the house" policy. We have added to our guest instructions that in addition to not feeding the wild chickens, not to feed cats either. We are sad. This is our first and only 1 star review. We wish these folks could have been happy. We have not had this type of interaction with a guest before. We wish them happy travels in the future.