2/10 (非常に不満)
Nita S.
2025 年 5 月 23 日
良かった点 : チェックイン、ロケーション
気になった点 : 清潔度、コミュニケーション、掲載情報の正確さ
Never again
This has been the worst experience that i have had. Upon our arrival to the house it was not cleaned at all. There were dead bugs on the floor, food on the chairs and the table and in some of the decorative items, it was hair in the beds and stains on the pillows cases, hard soap sum in the showers ( didnt notice it until the water hit it) the game room was not up to par everything that was pictured wasnt there (mini fridge/games/desk and chair) air hokey table was broken and a huge piece was on the floor, I reached out to the property manager Natalie and was asked if i wanted the cleaners to come i refused due to i had already cleaned up the house tof us to stay there and didnt have any need for them to come at that point so i asked for a refund for just the cleaning portion of our stay. She first refused saying she h as d to get with the cleaners which she was unable to do so at that time which was fine. I also attached photos that she claimed she didnt receive but was in the messages attached and i was able to see. After our stay i reached back out to Natalie about the refund and it was stated to me that i just wanted to shake her down and chisel.her out of money as if i was a gangster or a thug. She also stated that she refunded me 40 dollars and would have refunded me more but due to the credit card processing fee she didnt. It has been an on going back and forth tussle and so unfortunately unprofessional to say the least. Disrespectful to say the least dealing with her
Nita S.
2025 年 5 月に 2 泊滞在
