For starters, my check in time was 4pm and I could not get a hold of the host via communication in the Expedia app or the Vrbo app. It was 4:30 and I had to call customer service to see if they could contact the host, which they could not either. At 4:45 pm I finally received an apology for confusion regarding the door codes via text messages from the host. I am glad we brought our own trash bags, toilet paper, paper towels because there were none stocked. I took pictures and videos of tiny roaches that were everywhere....the kitchen walls, the showers, the bedrooms and there was a large sticky stain on one of the comforters in the bedroom. I reached out via the app again because I wanted a paper trail, and notified the host who asked for photos of the areas needing to be cleaned a d she stated she would contact her cleaning person. I wanted to know if she was sending someone over to clean while we were gone because our belongings were there and she simply replied "no" and thats the last I have heard from her. That was Saturday 06/27 afternoon.