Mimi was very clear and accommodating. Check in process was decent. The instructions would have been a little easier if the buttons at the front of the complex to get in the main entry weren't worn off but it would seem that isn't Mimi's area of influence. There are a number of hand written notes around the exterior property that are a bit off-putting but again just the area it would seem. The apartment itself was okay, it would seem the pictures oversold the space a little bit; think filter more than catfish. The cute cocoon outdoor hanging chair was ripped, unhooked, lying on the ground, and unusable when we arrived. Outside patio space was a bit dirty. The additional mattresses in the bunk bed room had various visible stains which was off-putting, and there was a very dirty baking pan sitting in the dishwasher as we arrived. The beds in use had mattress protectors and clean sheets. There were lots of towels, which was appreciated, however they were all in the drier when we arrived. We ended up having to pull half of them out and hang them around to get them to fully dry because they weren't drying all piled in there together. No towel racks in the bathroom either. You could hear people above throughout the day but the nights were quiet and the trash receptacle was very close to the door. Slightly overpriced for what it was, but if the above comments are addressed it would be worth a higher rating. Suitable for a stay where you're mostly out and about like we were.