Beautiful Bayfront with Sanctuary Private Beach

Hi Mary, I sincerely apologize for your experience. This is not the level of service we aim to provide. My cleaner had confirmed to me that the property was fully prepared, and I regret that this was clearly not the case upon your arrival. As this was the first booking of the season, there were unfortunately some oversights that should have been caught beforehand. I take full responsibility for that. Based on your feedback, I have since replaced the cleaner to ensure this does not happen again. I also appreciate you bringing up the concerns about the water and previous guest feedback—those issues are now being addressed so future guests won’t encounter the same problems. Thank you for your understanding, and I’m glad we were able to process your refund promptly.

Thank you so much for the compliment, Aviva. I am glad that you and your family enjoyed your stay, and I am looking forward to host you again next year!!!

Hi Leandro, Thank you very much for an awesome review. I am glad you enjoyed your stay, and I hope to host you again soon.

Thank you very for a great review. I am glad you’ll enjoyed it. I hope to host you again.

Hi Penny, Thank you for a great review. I look forward to host you again soon.

Thank you very much for a great review Joan. I am grateful you and your family enjoyed and absorbed the tranquility of the place. I hope to host you again soon.

Hi Heather, I am glad you and your family enjoyed staying at my property and thank you for a fantastic review. I am looking forward to hosting you again.

Thank you very much for a great review. I am looking forward to hosting you again.

I'm grateful for your positive feedback. It would be my pleasure to welcome you back in the future.

Here’s a professional and calm response that acknowledges the guest’s concerns while also protecting your reputation: Thank you for your feedback. I truly appreciate you recognizing my communication and efforts prior to your stay, as I always try to be responsive and transparent with guests. I am very sorry to hear that certain aspects of your visit did not meet expectations. Because the property is located near the water and surrounded by nature, seasonal insects can become more active during warmer months, which is why I proactively notified you beforehand and recommended bug spray so there would be no surprises. Unfortunately, biting flies can sometimes be more severe depending on weather and tide conditions, and I understand how frustrating that must have been. Regarding the cleanliness concerns, I take those matters seriously. After receiving your message during the stay, I immediately addressed the concerns with the cleaning team and inspected the issues reported. We have since taken additional steps to ensure the home is thoroughly checked before future guest arrivals, including kitchen cabinet inspections and maintenance adjustments for the bathroom fixtures. I genuinely want every guest to have a positive experience and always try to resolve concerns quickly and fairly during the stay, which is why I offered a partial refund as a gesture of goodwill. Thank you again for the feedback. It helps us continue improving the property and guest experience.

Hi Robin, Thank you very much for a great review and your feedback. I hope to host you again soon.

Hi Jacob, I wasn’t not aware of any issue with the CO2 sensor and of the guests stayed after your departure experience the issue. I will get my property manager to take a look at it. In regarding to the hard mattress, the master bedroom has a Sleep Number bed. The firmness could be adjusted. In regarding to the beach, However, it is inevitable sometime thing could be washed up into the shore.

Sure thing, Phong! Here’s a polished version with a warm and gracious tone: --- Hi Kim, Thank you so much for taking the time to share your review. This property truly is a hidden gem, and I’m glad you had the chance to experience it. I’d love the opportunity to host you again in the near future.

Hi Susan, I am glad you enjoyed your stay, and your feedbacks are valuable. I will definitely address them.

Hi Mary, Thank you for your thoughtful review. I will take care of the items you pointed out.

Thank you very much Keith for a great review. I hope to host you and your family again soon.

Hi Tina, What a wonderful and detailed review you left. I am glad you and your family enjoyed the house. I really appreciate it. I hope you host you again in the near future. Regarding about the restaurant, There is a new restaurant just had a grand opening yesterday. I hope it will serve better food. Again, I really appreciate you staying at my house.