ノースガマウンテンで「ツリートップ」をお楽しみください。 Wifiで！

Always appreciate this feedback. We made the necessary changes to the cleaning crew and we were very apologetic to our guests for them finding the cabin not to their liking. We refunded the cleaning fee and offerred a full refund if they didn’t care to stay for their entire allotted time. Our new cleaning crew is more meticulous and shows us photos of the home after each cleaning.

Thanks so much for staying at Treetops, Karin. Glad you had a great time and conquered that hike. You are welcome back anytime.

Thanks so much for staying at Treetops, we hope you will come back soon.

We are so glad you enjoyed your stay. We agree that Clayton is a great little town with some fine eateries. We hope to see you back soon.

Thanks for your feedback Ed. During the rainy season the damp surroundings of the trees and shade can occasionally lead to a little musty smell on the inside, if you open up the windows for 10 minutes it's gone and you have nothing but the fresh mountain air. Not sure where your smelled smoke as we are a non-smoking cabin and guests are not permitted to smoke indoors. Our lighting has been complimented several times by previous guests as we rely on the natural light coming from the large picture frame windows, but at night we have ample lighting including a 1250 lumen LED light on the haiku fan in the main room. Perhaps you didn't use that as the light switch is on the remote control for the fan. We welcome you back if you are in the area and hope to continue improving for you and the rest of our guests.

Thanks so much Yvonne. We look forward to having you back.

Always appreciate the feedback. We keep the cabin bundled up between guests and when it rains there is sometimes a different smell when you arrive. I think you will agree that after you open a window or run the AC for a few minutes the smell is gone and replaced by the wonderful fresh air we have up there. Agree with you about the outside deck, so we added new boards and put a fresh coat of paint outside to clean it up. The paint is a new technology with "non-skid" in it to make the deck safer as well as more beautiful. Always appreciate the feedback and we hope you come back and experience the upgrades and changes we applied based on your review.

Thank you Joshilyn. So glad you enjoyed yourself up there. We welcome you back anytime. Another "hidden gem" up there for fresh fruits and vegetables is the Osage Farm where you can get "straight from the dirt" produce from March until the end of October. It's located just north of Mountain City on the way to Dillard. Check it out when you come back!

We apologize for your negative experience at the cabin. We would expect that if you found the cabin “unlivable” you could have contacted us early in your stay and we would have done whatever we could to make you and your traveling party happy, by possibly sending out our cleaning crew to re-clean the cabin to your expectations while you grabbed some dinner on us! Our goal is to please our guests with offering our family cabin to the public and we believe we offer a exceptional value and accommodation for our hosted travelers, as past reviews have reflected. That being said, we do want to continue to please future guests so we have forwarded this review to the cleaning company we use to “turn” the cabin between rentals and we will insist upon improvements per your direction. We appreciate your feedback and hope future stays find you in accommodations more suitable to your expectations.

I profusely apologized for the cleaning issues discovered by Ms. Sinnamon and her guests and did offer to have our crew come in for a re-cleaning immediately to ensure their comfort. Unfortunately I never received her email requesting a refund for the pet fee and cleaning issues. I always include my phone number in all email responses and I encourage all guests to call me if there is ever a breakdown in communication through email. I called Ms. Sinnamon the minute I saw this negative review and offered to discuss these issues with her over the phone to come to a mutual agreement. She emailed me back with her home address and I issued a refund to her that I hope will make up for her experience. We pride ourselves on offering a great value to our guests for a mountain getaway. At 100 dollars a night for a cabin with Wifi, Digital Cable, a flat screen TV and accommodations for 6, we believe Treetops offers the best in its class for outdoor adventurers. We will always strive to improve our little place in the mountains and we understand it may not be the right place for everyone. I think any future guests will be very happy with how we will learn from this review so we can make improvements to our guest experience.