2/10 (非常に不満)
Shannon P.
2022年7月16日
良かった点 : ロケーション、掲載情報の正確さ
気になった点 : 清潔度、チェックイン、コミュニケーション
Poor Communication
This was the worst VRBO experience that we have had since we started using this site over 15 years ago. I booked this property in December. This trip was our first trip to Costa Rica and we were celebrating my son's graduation from highschool and my other son's graduation from college. A month before we left, I began messasging the property owner through the VRBO website, letting him know how excited we were to come and wondering if there were better instructions to get to the property. I messaged several times and I never received a reply and began to get worried. When we got to Costa Rica, we began the long drive to the area. I attempted to call and no one answered. Once we got to the location, we began driving around narrow dirt roads looking for the property. After over an hour of hunting, we stopped at a small Sushi resturant in the area and asked for directions. The manager knew english and helped us..even getting in the car with my husband and driving around. Eventually they found the property but it was clearly not ready for guests. The person working on the property barely knew English so it was good that the restaurant manager was there to interpret. The worker gave us the number to the property manager. She told us that she did not have renters for the next 3 months as they were renovating the property. And told us we never paid. We texted her proof of payment. She apologized and said a lot of things happened to the owner throughout the year and they canceled all of the reservations for the year...except ours! So now we are stuck in a foreign country, no place to stay for 3 days, and it was getting dark! My husband was able to go on Google Maps and call around and found someone else that we could stay with for a few days. Thank goodness! We were all so disappointed we couldn't stay here. If we had known the property was unavailable in advance, we could have changed our vacation before we arrived. It really put a huge kink in our overall plans.
Shannon P.
2022 年 7 月に 3 泊滞在