シャーウッドの森、カリフォルニア州の美しい、豪華な、リゾート

Thank you so much, Richard, for the very nice review. I'm very glad you enjoyed your stay! You and your family were a pleasure to host, and I hope to have you back some time soon! In the mean time, take care and be well! :)

Thank you for the kind review. I am so glad you had a nice stay and enjoyed the home. I look forward to having you again as my guests you are most definitely welcome back! :) In the mean time, be well!

Thank you Larry for your review. I'm glad you liked my home. You are welcome back anytime! :)

Thank you, Katherine. I'm glad you enjoyed my home!

Thank you so much Bob for choosing my property for your stay in LA and for the very nice review. You and your family were fantastic guests, and I’m very glad that you found the home to your liking! I hope to see you again, as you are definitely welcome back. :)

Thank you, Beth. You and your team were terrific guests and are welcome back any time! In the mean time, stay safe and healthy! :) Brenda

Hi Larry. Thank you so much for the nice review and I am so glad that you enjoyed my home. I appreciate hearing that my team did a good job at responding to your needs while I was away. I hope to have you back again some time. In the mean time stay safe and healthy! :)

Thank you, Andre. I'm very glad you enjoyed the house. Thank you for taking good care of my home. You and your family are welcome back anytime!

Thank you, Gregory! You and your family are welcome back any time.

I’m glad Marianne and her family found my home very suitable for their stay. The 4/10 has to do with the following: The guests checked into my house without having made their second payment, and I never received an email from VRBO informing me. I was unaware until I called to find out why I had only received partial payment, 4 days after they had checked in and one day before their departure. While I remained on the line with VRBO, they called the guest and at which point the guest said they would make their payment. I was on hold with VRBO for about an hour and at the same time was texting the guest who gave me one very curt response. While remaining on the phone with VRBO, I waited for the guest to make their second payment. VRBO agent continue to check several times to see if the guests had made their payment and they had not. He advised me to cancel the reservation and attempt to collect the $3216 owed, from them directly, so I did. When I got through to the guest, they were upset that I had canceled it because they wanted to pay through the site. I asked them to please pay me directly. They told me to wait until 2 PM (never asked if it was ok). Given how they were acting, and how they were checking out in less than 24 hours, I didn’t feel comfortable waiting, so I I told them that I wanted to get paid sooner rather than later. They had activities scheduled, so they opted for paying me within the hour to get on with their day. That was fine with me, but the guest seemed irate that I didn't want to wait until the afternoon. I am a super nice host and will do everything to make sure my guests have a great stay. It’s interesting that they gave me a low mark on my communication when it was me who was messaging them asking how things were going during their stay, and also several times when this happened, asking them if they were making their payment and I received only one short response. Given that VRBO didn’t make any guarantees about covering the payment and advising me to cancel because they hadn’t made their payment after almost an hour, that is the reason I did what I did. All along I was very responsive in my communication with the guest. In fact, I was very accommodating as well. When she messaged me and asked me If she could come to the house a few days prior to their arrival so she could walk through and figure out where everyone was going to sleep as it was a group of 15. I provided a comfortable air mattresses and extra bedding for the children. Prior to these guests, I’ve had all 5 Star and 10/10 reviews. I find it interesting that they feel they had the right to give me a bad review when they were the ones who didn’t make their payment until they were confronted about it. I never got upset with them nor did I give them a bad review. I figured the matter was resolved. It’s a bit disheartening. Btw, I do have a beautiful set of knives available in the home!

Thank you, Michael. It was an absolute pleasure having you and your friends as guests. I'm so glad you enjoyed my home and I appreciate the recommendation. You are of course, welcome back any time and hope to see you soon! :) Best, always!

Thank you so much Ricardo, for the very nice review. I really appreciate it but mostly I am very happy you were pleased with the house and enjoyed your stay. I am also happy to hear you will be returning, and I would love to have you as my guest again. In the meantime, stay safe and healthy and I’ll see you back soon.

Thank you, Cynthia. It was wonderful having you and your friends as guests. I am so glad to know that you and yours had a wonderful stay and I especially love hearing the details of how you spent your time. I appreciate the great communication we shared from the start and I thank you for the obvious care you took of my home. You are welcome back anytime!!!

Thanks Andrew. I appreciate you taking the time to write the review no matter when. I loved hearing your thoughts and I hope you and your wonderful family make it back sometime. I wish you health and happiness always!

Thank you so much, Rachel, for first choosing my home for your special 10th anniversary celebration, but also for your very eloquent description of my home. I truly love my home, but it pleases me immensely when my special guests feel the same! You are welcome back any time. Until such time, I wish you and your family happiness and good health.

The moment I heard there was an issue with the speakers, which was the family's 3rd day, I personally went over to the house. Although the family was out, I tried all the speakers inside and out, and they were all working. Perhaps the family was not able to or maybe didn’t know how to access the Sonos system app on their phones. All three A/C Nest units were working efficiently. In fact, when I went in the house, I found all three AC units left on very low temps (69° to 70° ) even though they were out all day. The house was actually cold. With the exception of the first day, the outdoor temperatures during their stay were in the low to mid 70's. My property manager offered to meet them to go over the written instructions provided for master bedroom TV, but they said they preferred that he not come over, so he walked them through the instructions over the telephone. As far as we knew they have been able to watch the television, as we never heard, otherwise. We were never informed that they had any Issues with the alarm system. As with all equipment in the home, detailed instructions on how to work the security alarm are in the house policy. in addition, instructions for the alarm system are sent in a text prior to their arrival. The alarm does not need to be used if the family preferred not to use it. I'm glad to hear that the family had an overall good time.

Awe, thanks Coralli. It means a lot to me that you and your family were able to enjoy all that my home has to offer. I'm so glad you enjoyed your stay. I really appreciate and love having guests like you who can make the most of their stay in my home and appreciate all the amenities it has to offer. Thank you for taking just good care of my home. This also means a lot to me. You and your family were terrific guests and I hope to have you back again some time soon! :)