Normal business hours for messaging 8am-8pm. Anything after 8pm will be answered the following morning.
You can also reach Hi-Desert Dwellings by calling if you have an emergency 1 (760) 364-6084 - Press ext. 3 for Guests
For VRBO - there will be a Rental Agreement needed to be signed to complete the reservation. There will be a separate email sent (to your email address, not on VRBO). If this does not get signed, the reservation will be cancelled without refund.