2/10 (非常に不満)
Irene D.
2025 年 3 月 26 日
気になった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Awful experience!
Transportation from airport to VRBO not pre-arranged as promised. After searching for our driver in the rain, we took a cab to the condo.The key code was incorrect! By the time we got to the VRBO, it was midnight. We were two single women in a foreign country, and had no way to access the condo: the person at the desk did not speak English, Spanish or French (he was non-communicative - I suspect he had a learning disability). Our host said the person at the desk would help us upon our arrival.We turned the data on on a cellphone (16). The host did not answer texts, WhatsApp nor telephone calls from us.The cab driver had given us his card, so we called him and he returned to the condo. We asked him to take us to a hotel and he said there were no hotels opened at this hour. I asked him to call our host, which he did. The host answered the phone (for the cabdriver, but not for us - the renters!) and gave us a new key code for the condo (we asked him to change it because there were strangers (men) in listening area of the call and we felt unsafe. My friend tried the new key code while the cabdriver remained on the phone with the host.Water was not supplied as promised. Yes, it is easy enough to get; but not at midnight!The place was disgustingly dirty!! I don't know that it's ever been cleaned in the recent past, and I suspect it was not cleaned between users.Major construction on either side of building was not disclosed!After being there for only four days (and w
Irene D.
2025 年 2 月に 35 泊滞在
