6/10 (普通)
sonia B.
2025 年 10 月 29 日
良かった点 : 清潔度、チェックイン、ロケーション、掲載情報の正確さ
気になった点 : コミュニケーション
Beautiful home, but extremely poor communication and lack of host responsibilityThe property itself was beautiful, spotless, and offered an incredible view — just as pictured. Unfortunately, the host’s lack of attentiveness and poor communication made the overall experience deeply disappointing.Upon arrival, the entry code did not work, requiring repeated messaging before a new one was provided. While that was an inconvenience I could overlook, the situation worsened significantly during unexpected power outages that occurred on two mornings of our stay. We received no prior notice that these were planned maintenance outages, which also left us without water or internet access for hours.When I informed the host of the outage, she said she “looked it up online” and confirmed that other homes were without power, but she never called the power company to get real information or updates. I ultimately had to contact the power company myself to find out that this was a scheduled outage — and to learn that another outage was planned for the following day as well. Guests should never have to take on that responsibility.Compounding this, when I asked her to text me directly (since there was no internet and reception was poor), she refused, citing Vrbo policy, even though it was clearly an emergency situation. Having booked with Vrbo for many years, I’ve encountered wonderful, proactive hosts — but this was not one of them.To be clear, the home is lovely, clean, and well care
sonia B.
2025 年 10 月に 5 泊滞在
