6/10 (普通)
William Siegfried K.
2024 年 5 月 20 日
良かった点 : 清潔度、チェックイン、ロケーション、掲載情報の正確さ
気になった点 : コミュニケーション
Review Premiere Property Management:
I rented a house during spring break for my family from PPM. The property was as advertised and in a good location. It was also clean, however the trash cans were full to over flowing and therefore no place for my family to throw away trash.
After the visit PPM invoiced me and I paid it. I had previously paid Vrbo. There was a 3% fee to pay with debit card. When the mistake was noted it took several attempts to get the money returned. Even then, not all of it was returned. The service fee was missing. PPM claims they did not have the money, their vendor who collects their fees had it. I suggest they get it back and make me whole. Instead they wanted me to try and get it refunded. I think that is totally inappropriate. This was their vendor and I have no relationship with them in any way. I have yet to receive the money.
When I received the refund check it came in a certified letter that stated PPM had imposed a claim for damages. It gave me 15 days to dispute. The letter had taken over a week to arrive so I decided to hand deliver my dispute of damages. I went to the address the certified letter instructed me to send my response. It was a cosmetic surgery office. I then went to a second address that turned out to be a Beach store. I finally found a third address and found out the letter was not intended to claim damages but their way of sending out refunds.
PPM has very poor business practices and customer service was worse. Avoid at all costs
William Siegfried K.
2024 年 3 月に 7 泊滞在
