This was my second time booking at this resort. Love the resort. The first time, I booked through the owner of the unit. That is definitely the way to go. Whoever manages/"cleans" this unit, is not doing a good job. This unit was beautiful and decorated nicely, however, it was DIRTY. There was one small (hotel size) bar of soap for the entire weekend. Thankfully, we brought our own shampoo and conditioner, even though we didn't get to use much of it because the showers were FREEZING. No hot water. We tried everything. No hot water. The unit was dirty, the bedding was disgusting, my daughter's bed had a cockroach in it. We will not be staying at this unit again.