Traveling during holiday has its pros and cons. I would consider letting travels check-in between a window rather than a specific time. We arrived about an hour earlier than the check-in at 4pm and were asked to fill out paper and then return to check in. Would have been nice to be let into property to drop off luggage and goods. The room was great! Service was great. Our room service was excellent. The entire atmosphere and views were great. The outdoor patio needs love or replacement. Our family did not use it much as we were afraid it would break and therefore later be charged for a rusted piece. Beds were comfortable, really appreciated the pull out couch in the master room (no extra linens). Overall the experience was great.