2/10 (非常に不満)
Matt L.
2025 年 8 月 28 日
気になった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
My family was scheduled to stay here and unfortunately my wife and kids were in a serious car accident, rendering us unable to complete the trip. Obviously the timing to cancel was not ideal (it happened a couple days before the planned trip), but obviously that wasn't planned on our end either. Reached out and the property manager, offering to provide documentation of the incident and everything. Manager said he'd reach out to the owner to see if any possible refund could be considered. Owner never responded and soon after the manager ghosted me as well. I just feel like that's really inconsiderate given the circumstances. I asked if we could even just get the cleaning fee refunded since obviously there was nothing to clean since we didn't stay there. No response, so that was just really unappreciated.
Matt L.
2025 年 8 月に 2 泊滞在
