ヴィラパール-ディズニー＆ゴルフw / Sフェイシングプライベートプールに近いラグジュアリーリトリート

Thanks for the comment!

Thanks for the review and rating!

Thanks for the review and feedback. It is delightful you enjoy staying in our vocation home. You welcome to spend your future vocation in our villa again.

We are very glad you enjoy your vocation in our villa. Thanks for the review. We wish to host you again in near future.

Wonderful. You are great guests any owner will be delighted to host. Thanks again fir choosing our villa.

Thanks for your review! We like to offer our guest with a 5-star service. Please let us know what we can further improve.

Thank you for the review! Glad to hear you had a good stay. Hope to see you soon.

Awesome. Glad you had a good time! All the best and see you again.

Thanks for the review. We are so glad to hear you enjoy staying in our villa and see your positive feedback. You welcome to stay with us again for your future trips.

Thanks for your nice review. We are glad that you enjoy your stay in our villa. It is our pleasure to see the guests satisfied with their stay in the villa and know you enjoy your vocations with us. It will be our pleasure to host your future vocation in Orlando area again.

Thank you very much for the review. Yes, once a year in November we would give the property an overall checkup and extra care it needs. We look forward to welcoming you again in the future.

As instructed in our welcome package, you should report any deficiencies you encountered right after you checked into our property. If we received your report, we would send the property management company to fix the problem right away for you. Therefore, we hadn’t received any report from you and not even a single word from you to complain until you checked out from the property. You eliminated our capability to serve you better, and our opportunity complaining to the property management company and cleaner. So far you cannot provide any evidence to prove what you complained was true. Why didn't you send the pictures to the owner when you noticed them? How can you allow us to discuss these cleaning related issues with the cleaners! You should understand the time period you rented our property was a hardly seeing and the record cold weather in Florida. Our pool and spa heat system works fine. The pool water could be heat to 75 when environment temperature was 45 Fahrenheit. However, in this kind of temperature, the system cannot heat the pool water to the level you expected, plus you did not know how to properly use the spa heat to get spa water heated up. I am wondering why you didn't call the owner or property manager to ask for help. If you called any of us, you would know how to make spa heat work even in very cold weather. You failed to take any proper actions to the “issues” you encountered. After we refused your request for full refund of pool and spa heat because nothing wrong with our equipment, you came up with cleaning related issues. We are not sure we should trust you or not. If you complained it as soon as you saw the problem, we would have a change to point out the “problem” in front of the property management company and cleaner. We do have the property manager to do ‘Pre Arrival Inspection’ before every guest checking-in in order to prevent from unpleasant things happened. I did talk to the property manager. He told me that was impossible. He asks the evidence. However, you do not have!

Your review is greatly appreciated. Thank you for your business.

Donna, Thank you very much for the nice review. See you for your next year vocation!

Thank you very much for the review, Sherrie. It was a great pleasure to have you staying at our villa. We look forward to welcoming you again in the future.