King Suite in a Tropical Retreat • Freedom House Fort Lauderdale • Suite 3

Guest failed to lock doors in a shared property, we had another guest checking into another suite late at night and accidentally walked into the wrong suite and immediately walked out. This is a micro boutique hotel with 7 individual suites, and described as such. It’s unfortunate, we never had anything like this ever happen, this property is in a trendy area, and exceptionally safe. The only requirement is to lock your doors, especially at night. We ensured them it was accidental and even provided camera footage and apologized. As much as we try to be proactive we can’t control certain factors, this review is clearly not in line with the rest and retaliatory because guests didn’t get the refund they wanted. VRBO said we didn’t do anything wrong and instructed us to uphold our policy since it was the guest that forgot to lock the door.