LAKE BERKLEY-(1059LB) - 4BR 3BA Pool Home, 2 Master Suites, gated Resort

for choosing our home, we'd love to have you back some time.

Thank you for staying with us and for your feedback. The house has all the basic ktichen items and is primarely set up for vacationers staying a few days to 2 weeks. We did supply with almost everything you asked for you were staying for 3 months, but some items really were you personal preference . We have had snowbirds renting the home for many years and if there was something they particularly wanted for their needs they would just get it and than take back home or even leave at the property. We did repair the outside lights, sometime if not an emergency it might take a few days as we need to schedule with a contractor. These are privately owned vacation homes and we are always open to feedback on how we can improve our guests stay. Sincerely Florida-Holiday-Homes

Hi Melissa, thank you for staying with us and for your feedback. Our apologies for the dishwasher, we were able to get this fixed right away, all is working now. The Florida-Holiday-Homes Team

Thank you again for staying with us, we are happy you enjoyed the house! We are sorry to hear about the Guard not being very friendly, we'll forward your comments to Resort Administration. The Management

Hi Michael, thank you for staying with us and for your feedback. We are sorry to hear that you would give the house only 3 Stars. The Main Master Bedroom has now a new mattress as had the second Master bedroom already. As for the dishwasher and AC that is the first time we have a negative feedback and will look into it to see if there is anything that can be done to lower the noise level if necessary. Best Regards The Management

Dear Anonymous, Thank you very much for your feedback, which we always take very seriously and we are sorry to hear that the cleaning was not up to standard and will definitely look into this. The homes are professionally cleaned after each guests stay and Deep Cleaned at least twice a year which is already scheduled. As for the towels, we dropped new towels of right away after you let us know that there were not enough, we counted more than 5 towels at the house and did drop off 6 more, not 2! As per the information provided on our website, we do not provide wash cloth, due to Hygienic reasons. In regards to the Trash Removal, this is handled by the Resort and bins are only picked up once a week, one day for regular trash and one day for recycling, so you will always find at least one of the bins with trash and there is nothing we can do about. Unfortunately not all guests due respect the rules in regards to recycling. we explained all this to you and asked that you wait to recycle once the bin had been emptied, which was the next day. If you call us and we do not answer the phone, we are helping another guest, just always leave a brief message and we will make sure to get back to you as soon as possible, it there is no message we do not know that you called. The Management