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Thank you so much for the wonderful feedback! We are thrilled to hear that the cabin met your expectations and that you enjoyed the convenient location. You were fantastic guests, and you are always welcome back for another stay in Big Bear!

Thank you so much for the wonderful review! We're delighted to hear that the cabin met your expectations and that you enjoyed the comfortable beds, well-stocked kitchen, and our team's communication. We truly appreciate your recommendation and would love to host you again in Big Bear!

Thank you for sharing your feedback. We are thrilled to hear that you enjoyed the convenient location and appreciated our prompt communication throughout your stay. We appreciate your kind words and look forward to hosting you again in the future.

Thank you so much for taking the time to share your review! We’re very glad to hear that you had a great stay overall.We truly appreciate your helpful suggestions and especially your generosity in leaving the extra dish towels for future guests—that was incredibly thoughtful of you! We’ve passed your notes regarding the bathroom washcloths, kitchen towels, and spice selection along to our operations and housekeeping teams so we can ensure the home is even better equipped moving forward. Thank you again for choosing Big Bear Vacations, and we would love to welcome you back anytime on your next trip to Big Bear Lake!

Thank you for your feedback. We’re sorry to hear about the ant issue in the kitchen and bathroom. We appreciate you bringing this to our attention and will share it with our team so we can address the issue and improve the experience for future guests. We hope to have the opportunity to host you again!

Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered with ants in the kitchen and restroom, as well as the cigarette butts left outside by the bench. We take cleanliness and property maintenance very seriously, and it is clear we fell short of our standards during your stay. Your feedback has been passed along directly to our housekeeping and pest control teams to address these matters immediately. We truly appreciate your honesty, and we hope to have the opportunity to welcome you back for a much seamless and improved stay in Big Bear.

We are incredibly grateful that you took the time out to leave us a 5-star review. The team at Big Bear Vacations is thrilled that you were able to take advantage of the great location that our property Oriole Cottage offers. We hope to see you again in the soonest time!

Thank you so much for the 5-star rating and for sharing your recent experience with us, Gina. We are thrilled that you enjoyed your stay at Oriole Cottage. We can't wait to host you again soon!

Thank you for your review! We're glad you had a great stay. We hope to welcome you back to Big Bear Vacations in the future!

Thank you for choosing Big Bear Vacations for your first vacation rental experience! We're thrilled to hear that you had a really good time, and we appreciate your positive feedback. It's our goal to provide memorable and impressive stays, and we look forward to welcoming you back for more great experiences in the future. Warm regards from the Big Bear Vacations team!

Thank you for choosing Big Bear Vacations for your most recent stay in the mountains! Our team is honored to have been your hosts and are looking forward to the opportunity to host you again many times for your future trips to Big Bear! All of our returning guests do receive a direct loyalty discount so just give us a call when you are ready to return!

Thanks so much Anne! So glad you enjoyed Oriole Cottage and the downtown location. Our staff is looking forward to hosting you again!

Thank you for choosing Big Bear Vacations and for rating us. We are so pleased to hear you found your stay at Oriole Cottage to your liking. We look forward to seeing you again soon.

hank you for taking the time to share your feedback. We are glad to hear that the cabin matched its description, that you enjoyed the kitchen appliances and in-unit washer and dryer, and that you had an enjoyable stay overall. We sincerely apologize for the inconvenience caused by the creaky bed, as well as the ant activity along the kitchen and bathroom surfaces. Your comments have been passed directly to our maintenance team to address the bed frame and to our pest control team to ensure the space is thoroughly treated. We also appreciate you sharing your family’s feedback regarding the locked attic storage access, and we will look into ways to make that room feel more comfortable for younger guests. We truly appreciate your honest feedback, and we hope to have the opportunity to welcome you back for an even better stay on your next trip to Big Bear.

So happy you enjoyed your visit with us Greg! Our team is looking forward to hosting you again soon!

Thank you for sharing your review and for your feedback. We are glad to hear that you had a smooth check-in, enjoyed great communication with our team, and had an amazing location for the 4th of July fireworks! We sincerely apologize for the cleanliness issues you encountered and for the state of the outdoor spaces. Finding unvacuumed floors, stray items, and cobwebs is certainly not the standard we aim for, and we have shared your comments with our housekeeping team to ensure this is addressed. We also appreciate your input regarding the yard and front porch seating, as constructive notes like yours help us evaluate future improvements for the property. Thank you again for your honesty. We hope to have the chance to welcome you back for a much better experience in the future!

Thank you Aravind! Hope to host you again!

It was a pleasure hosting you on your recent visit, Tina. The team at Big Bear Vacations is thrilled you were able to take advantage of the great location that our property Oriole Cottage offers. Thank you for choosing us and our team is looking forward to hosting you again soon.

We're delighted to hear that you and your mom had a wonderful summer trip to Big Bear and enjoyed your stay at our cabin. It warms our hearts to know that you found the cabin clean, cute, and cozy, providing a perfect escape from the summer heat. It sounds like you both had a relaxing time on the patio, taking in the refreshing pine-scented air. We're also thrilled that our check-in and check-out process met your expectations, making your experience even smoother. Your kind words mean a lot to us, and we hope you'll choose to stay with us at Big Bear Vacations again in the future for more memorable and enjoyable moments. Thank you for choosing us as your vacation destination.

Thank you so much for sharing your kind review with us Jane! Our team is looking forward to hosting you again and will definitely make note for a larger pasta pot to ensure this is available. See you again soon!

Thanks so much Heather! We hope to host you again soon!

Thank you for taking the time to share your review and feedback. We are happy to hear that the cozy, spacious layout, fully stocked kitchen, and central location worked out so well for your family vacation, and that you were able to enjoy the fireplace. We sincerely apologize for the issues with the exterior maintenance and the cobwebs and dust inside the cabin. We completely understand how concerning that is, especially with dust allergies, and we regret the discomfort it caused your wife. We have notified our housekeeping and groundskeeping teams to perform a thorough deep clean, clear out all cobwebs and dust, and clean up the driveway, backyard, and outdoor furniture. Regarding kitchen items, per safety standards, we do not provide perishable cooking oils or condiments, but we appreciate your feedback on making that clearer for future guests. We truly appreciate your honesty and are glad to hear your family had a fun stay overall. We would love to welcome you back again for an even better experience next time!

We are incredibly grateful that you took the time out to leave us a 5-Star review, Sherry. The team at Big Bear Vacations is thrilled that you were able to take advantage of the great location and amenities that our property Oriole Cottage offers. We hope to see you again in the soonest time!

Thank you for taking the time to share your experience with us. We are sorry to hear that you experienced issues during your stay and that your expectations were not fully met. We understand how frustrating it can be to have maintenance issues during your vacation and we sincerely apologize for the inconvenience you and your family experienced. We appreciate your patience and understanding during this time and are glad that our staff was able to quickly respond to your needs and provide you with another property. We take all feedback seriously and will use your comments to improve our service for all future guests. We hope that you will consider staying with us again in the future, and please do not hesitate to contact us if there is anything we can do to assist you. Thank you for choosing Big Bear Vacations.

Thank you for choosing to stay with us at Big Bear Vacations. We're extremely sorry to hear that your experience didn't meet your expectations and that some of the amenities were not as you expected them to be. We have addressed the issues you mentioned with our maintenance and housekeeping teams, and we have forwarded your concern to our management. We are looking into this issue and hope to resolve it promptly and accurately. We extend our heartfelt apologies for not achieving our goal of providing you with a top-notch stay, but we appreciate you staying with us on this visit. We sincerely hope that you will give us another chance to better serve you in the future.