ムースクリークマナー：村の近く！ ホットタブ！ BBQ！ ケーブルテレビ！ ランドリー！ かわいい庭！ 歴史的な魅力！

Thank you so much! We’re thrilled you had such a cozy stay that you decided to extend—best compliment we could ask for 😊 We’d love to welcome you back anytime!

Hello Peter, Thank you for taking the time to write us a review. We are so happy to hear that this property Moose Creek Manor was all you expected in a home and that you and your group got to enjoy their stay. Having a home that is in a good location as well as being clean and cozy sounds like the perfect vacation! Come back soon, Destination Big Bear

Thank you for your feedback. We’re glad you enjoyed the cozy cabin, its charm, and convenient location. We sincerely apologize for the issues with towels, the stove, and the sofa bed, as well as the delay in communication. We are addressing these concerns to improve future stays and hope to have the opportunity to host you again.

Thank you for your review Amy. I'm so glad to hear that the cabin was perfect for your family and that you were able to enjoy our Jacuzzi, too! We're looking forward to hearing from you again soon. Regards, Destination Big Bear

Thank you for your feedback. We’re glad you found the place nice and cozy and appreciate your kind words about our responsiveness. We’re sorry to hear about the heater, kitchen items, and stove hood issues—these have been noted and will be addressed with our maintenance team. Your input helps us improve, and we hope to have the opportunity to host you again.

Hello Jeff, Thank you for taking the time to write us a review. We are so happy to hear that this property Moose Creek Manor was all you expected in a home and that you and your group got to enjoy their stay. Come back soon, Destination Big Bear

Hello Joy, Thank you for taking the time to write us a review. We are so happy to hear that this property Moose Creek Manor was all you expected in a home and that you and your group got to enjoy their stay. We do not provide toiletries because someone of our guest may be allergic to them we apologize about the inconvenience. Come back soon, Destination Big Bear

Thank you for taking time to review your stay. We appreciate the feedback. We have taken the note regarding the heater and passed that information to the homeowner. We're glad you enjoyed the location and amenities. We hope you will join us again in the future. Kindest Regards, Destination Big Bear

Hello Jesse, We apologize that you were unable to use the spa. Our technicians are not responsible for hot tubs. We have third-party vendors who address spas and we cannot control their eta as they are not our employees. However, we do see that our resolutions team reached out to you to address the issue and you found a solution with them. Kind Regards, Destination Big Bear

Hello Diane, thank you for taking the time to leave us a review and give us feedback on the home as well as your stay. We apologize that the spa was not properly cleaned when you arrived. This is an amenity that we ask our vendors to address before the check-in and apologize again that it was not done in time. We appreciate you reporting this to us during your stay so that we could get a vendor out to address the issue. We make a note of it and do the needful on an urgent basis. As we are the management company for the house this is something that we can and will address once notified to us as you did. This is something that we prioritize, we have a full maintenance staff who will go to the property and fix the issue. Kind Regards, Destination Big Bear

Hello Janine, Thank you for taking the time to write us a review. We are so happy to hear that this property Moose Creek Manor was all you expected in a home and that you and your group got to enjoy their stay. Come back soon, Destination Big Bear

Hello, Tom Thank you for taking the time to write us a review. We are so happy to hear that this property Moose Creek Manor was able to be enjoyed by everyone. Location is such an important factor in booking a property, glad you booked one in a perfect spot. Your Pet deposits refunded back to you taht was deducted. We are strict on this policy due to needing to make sure the home is properly cleaned, inspected, and no operation tasks are in a working status. We are not against early check-in, just have a checklist to complete before arrival. If these items were not completed before check-in time, we would be unable to accommodate an early check-in. We apologize that the home was not cleaned properly before. This is not what we like to hear from our tenants, and not up to our standards. We will make note of the home not being properly cleaned and address it right away with our cleaning staff. We appreciate you addressing this. Barbecue grills may or may not be cleaned between tenants. Unfortunately, the city of Big Bear Lake does not pick up trash from vacation rentals, due to the trash possibly sitting out for days, being accessible to some of the critters we have up here. We do notify this upon check-in when accepting the terms and agreements, arrival instructions, and in the home. Unfortunately due to COVID-19, we require a 24-time gap between tenants. We were unable to grant a late check out due to this affecting another tenant's time gap. You will get your refund within 21 days of your visit after inspecting the property in which you stay. I hope you will book with us soon. Kind Regards, Destination Big Bear

Hello Tami, We apologize that your stay wasn't as expected. We do have third parties check up on Hot tubs. We could have provided your propane. We provide propane for the BBQ for all our guests. Destination Big Bear

Hello Javier, We are happy to hear that you enjoyed Moose Creek Manor's coziness and location. Also, that you and your family enjoyed this property, and was more spacious than expected. Kind Regards, Destination Big Bear

Hello Nicole, We are happy to hear that your stay was amazing, Also, that the cabin was clean and cozy for your party, and that the location was convenient and was close to hiking trails and restaurants. We do apologize for the inconvenience of not providing a lighter. Regarding the ants we do apologize, however, we were never notified of this inconvenience. If there is ever an issue like this again, please notify us. We do send out our maintenance department to put out traps for your stay. Our company wants you to have a comfortable stay, and we will help to the best of our abilities. We look forward to seeing you soon. Kind Regards, Destination Big Bear

Hi Robert! Thank you so much for taking time to review your stay with us. We hope you were able to enjoy all of Beautiful Big Bear! We're glad to hear that the home was cozy and close to the amenities of Big Bear proper. We hope you have you back again in the future! Kindest Regards, Destination Big Bear

Thank you for reviewing your stay. We're glad you enjoyed parts of the Manor including the location. We appreciate the candid feedback and will take your comments back to the homeowner. Kindest Regards, Destination Big Bear