Beach Within Reach 1st Floor W/Pool By Beach Star

Aimee, Thanks for your feedback. We sincerely apologize for the issues you had at check in! While we have each of our condos inspected regularly and sprayed for pests, unfortunately with shared walls in a condo building, you cannot control what your neighbors do. Thanks for alerting us to the issue and also for allowing us the chance to correct the problem by moving you to another condo. Sincerely, The Beach Star Team

Thank you for your review of the condo. We strive to provide the best experience possible for our guests and are sorry to hear about the smoke smell in this condo. To our knowledge, this condo hasn't been smoked in and has a strict non-smoking policy. Often times the common outdoor smoking areas can cause smoke to get inside condos if a slider door is open on a nice night. Either way, we would like to provide an update on this condo. Based on your feedback and that of another guest this summer, the condo owner has decided to provide several updates to the condo including new appliances, paint and several new pieces of furniture. We invite you to view these updates on the condo's newly posted photos on the landing page.

Dear Guest, It is our goal to provide the best possible vacation for each and every one of our guests as you can see from how quickly we responded to each request during your stay. As you will recall form your visit to our office in which you praised how attentive we were to your requests, you stated it was your intention to “recommend us” positively for this. Unfortunately, a couple of the pots and pans had a burned cooking residue that was missed by our cleaner who spent 4 hours preparing for your arrival after a 6 month winter rental check out the day before. These were promptly replaced as well as some light bulbs and a coffee maker from 3 separate trips to local retailers to purchase them. Additionally, more than 4 wine glasses were requested for the unit after your purchase of some additional glasses on your own, then reporting this after the fact. Visits to our office were made 3 days in a row to make special requests. However, you are correct in that the condo, which is someone's vacation home did have some small things missed. As for needing updating, the condo was painted and brand new appliances added in the past year. Thanks again for your feedback.

Hi Sonya, Thanks for your feedback. I wanted to first off apologize that the unit was not properly stocked with the blanket for the sleeper sofa. Often those blankets end up getting moved into closets in the master bedrooms or even accidentally being sent to out with the linens and then not making it back to the units as they should. I understand your frustration with that and kitchen items not being fully stocked. Also, I would agree that the condo does need some updating, which it is set to have as soon as the summer rush season ends here. I would love to have the opportunity to make it right for you! In the future, I would be happy to offer you a free night's stay for your troubles at any of our 40 or so vacation rental units. Sincerely, Beach Star Property Management