Biggest Island Club 12人用ホーム。 Roomy 4 BR 2 BAユニット - たくさんの駐車場

Thank you for the review! 😊 We’re happy to hear everything went well during your stay. We truly appreciate you choosing to stay with us and hope to welcome you back to Put-in-Bay again soon! 🏝️

Thank you for your honest feedback, and we sincerely apologize again for the experience your group had with the mayflies during your stay. We completely understand how overwhelming and frustrating that situation was, especially during such an important weekend together. We truly appreciate your kind words about our staff and are glad the team was able to respond quickly once we became aware of the severity of the issue by helping clean up the bugs, replace linens, offer alternate accommodations, provide golf carts, and issue a refund of $675 plus tax in an effort to make things right. We also want to sincerely apologize if our conversation afterward came across the wrong way in any manner. It was never our intention to make you feel dismissed, doubted, or unheard. We were simply trying to understand how such a large number of mayflies entered the cabin so we could address and prevent it moving forward. We certainly never intended to imply that you or your group were being dishonest, and we are very sorry if it came across that way. In all honesty, we have never had a situation this severe happen before in this cabin, which is why we were so surprised by the amount of mayflies that entered overnight. Unfortunately, mayflies can occasionally become extremely heavy on the island during certain weather conditions near the lake, but we fully understand that does not make the situation any less upsetting or inconvenient for your group. Thank you again for your feedback and pati

Thank you so much for your wonderful review! We’re thrilled to hear that you loved the house—especially the spacious kitchen, dining area, and the two separate sitting areas. It’s great to know the large back deck worked well for your group too! Thank you as well for the helpful feedback about adding a few more outdoor chairs. We’ll definitely look into that for future stays. We’re glad you enjoyed the Halloween Bash and had such a fun weekend overall. It means a lot that you plan to book the house again next year—we’d be excited to welcome you back! Thanks again for choosing to stay with us!

Thanks for the great feedback and comments on the unit. Glad everything turned out well and everyone had fun! We hope to see you again for another memorable stay with us!

Hi Kelly, thanks for your feedback, we appreciate it! Can't wait to see you again next year!

Glad to hear it was a great floorplan and you guys had a great 40th birthday weekend! We to be another choice for the next special occasion you come to celebrate! Thanks for staying with us.

Thank you for your review! We're glad to hear that the bachelor party was a success! We hope to host you and your group again for more memorable celebrations in the future.

Hi Alexis, thank for you feedback! Glad you had a great time with your group!

Hi Alan, glad to hear that everything went smooth!

Thank you for your continued loyalty! We're thrilled to hear that you love staying in the same unit every year. We look forward to welcoming you back next year for another wonderful stay!

Thanks so much for the great feedback!

Thanks for the great feedback and we are so happy to hear that it fit you and your family perfectly! We hope to see you again soon :)

Thank you for your lovely review! We're thrilled to hear that you enjoyed your stay in unit 113 and found it spacious enough for your group. It's great to know that you loved the peaceful back deck, found the unit very clean, and the beds comfortable. We hope to welcome you back for another relaxing stay soon!

Hi Ray, thanks so much for the feedback and we hope to see you again soon, but with better weather!

Hi April, we apologize greatly for the inconvenience of those problems, but are happy they got fixed right away! We hope to host you again soon!

Brennan, Thanks for visiting our little island of Put-in-Bay on your recent getaway. You were definitely a 5-star guest and we are glad that we provided a 5-star experience! We hope to host another vacation for your group in the future.

Hi Logan! Glad you had a great time on the island celebrating a bachelor party! Thanks for staying in our house!

Hi Paul, glad you had a nice time. We are sorry to hear about the door and tub. In the future, please call our office if you need any maintenance and we can come right out to the house to help.

Thank you for taking the time to leave such a detailed review! We’re glad you enjoyed the spacious house, comfortable beds, and convenient van service during your stay. We appreciate your kind words about our maintenance team and staff as well. Thank you for noting the issues with the tub jets and fridge noise – we will have our team take a look. We also appreciate the feedback about adding a shoe mat and headboards for added comfort. Unfortunately, mayflies are part of island life in the spring, but we know they can be a nuisance, and we’re sorry you weren’t able to fully enjoy the patio. We’re glad you found the pool uncrowded and enjoyable, and we’re so happy to hear you would 100% stay with us again. We look forward to welcoming you back for your next trip

Thank you for being a loyal guest and for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your recent stay at the Island Club. Your comments are of utmost importance to us, as they help us identify areas that need improvement and ensure that our guests have a comfortable and enjoyable experience. We understand your disappointment with the condition of the house you stayed in this year. Please know that we take the maintenance and upkeep of our properties very seriously, and we are actively addressing the issues you mentioned. Our maintenance team has been notified of the problems you encountered, including the master bedroom sink drainage, the missing remote battery, the kitchen cabinet door, the faulty lamp, and the lack of extra garbage bags. We are working diligently to rectify these issues promptly to ensure that future guests do not face similar inconveniences. Additionally, we are conducting thorough inspections of all our properties to identify any other areas that require repairs or improvements. Our goal is to ensure that every house at the Island Club is in excellent condition and meets the high standards that our guests deserve. We truly appreciate your long-term support and your willingness to provide feedback. Your satisfaction is our top priority, and we hope to have the opportunity to restore your faith in our accommodations in the future. If you do decide to give us another chance, please don't hesitate to reach out to us directly. We will do everything we can to ensure that your next stay is a pleasant and memorable one. Thank you again for sharing your concerns, and we hope to have the opportunity to welcome you back for a much-improved experience.

Bert, We appreciate your feedback and certainly wish you would have called during your stay so we could have made things right. We have a full staff on the island that is available to assist if something is amiss. Our goal is to work hard so you can enjoy your vacation. We had a rough group staying in that property right before your stay and unfortunately we did not have the time to get a contractor to the island for repairs before the quick turnaround. Our housekeeping manager met with the team member responsible for cleaning your unit and performed some retraining. If we are lucky enough to earn your business in the future, our office staff would be happy to hand-select a house that would meet your standards.