Skyline Villa Indoor Pool

We want to clarify that the hot tub was not available during your stay and should not have been used. It was filled without authorization, which goes against the house rules. We also did not receive any communication from you regarding the concerns mentioned in your review. We are always available to help, but we do require guests to reach out so we can address issues in real time. As a result of the unauthorized use, the hot tub required additional servicing after checkout. We appreciate guests who follow the guidelines and communicate so issues can be handled appropriately. Thank you,

Jennie and her group were great to host. Welcome back anytime and recommended to other hosts.

Thank you for taking the time to share your thoughts. We were surprised to read this feedback, as no concerns were brought to our attention during your stay — we’re always quick to resolve any issue when given the opportunity. Our pool is maintained year-round at a comfortable 86°F, and the outdoor hot tub remains at 100°F, both verified prior to your arrival. The master suite layout, including the open bathroom design, is clearly shown in our listing photos for guest transparency. While we’re glad you appreciated the home’s location, our team continuously maintains high standards of cleanliness and functionality, and feedback from other guests reflects this. Based on the level of noise reported during this reservation, however, this property may not have been the best fit for your group’s needs.

We’re sorry to hear that your stay did not meet your expectations. Our maintenance and guest service teams made multiple attempts to reach out to you during your stay to address any concerns, but unfortunately, we did not receive any response. We take guest issues seriously and are always ready to resolve them promptly when we can connect with our guests. We encourage all future guests to communicate with us during their stay so that we can ensure any issues are addressed in a timely manner. Thank you for your feedback.

Matthew and his group left behind a severely clogged toilet that required a licensed plumber and additional cleaning to resolve. This bathroom had no prior issues and has worked perfectly since. Unfortunately, after confirming in our phone logs no communication was received during their stay to alert us of these issues. We believe the situation could have been quickly resolved with a simple heads-up, and it’s always our goal to address any guest needs promptly when given the opportunity. Due to the lack of communication and the maintenance required post-checkout, we would be cautious about hosting this group again.