Ocean Views,heated Pool, Hot tub,Elevator, EV Charger

Thank you so much for your review! We’re glad you enjoyed the cleanliness of the home, the pool, the spacious porches, and the convenient beach access. Our team works hard to provide a welcoming space, so we’re happy those details stood out. Regarding the road noise, that’s one of the realities of staying on a narrow barrier island. With the ocean on one side and the sound on the other, most homes are naturally located near one of the island’s main roads. The convenience is that you’re just a short walk to the beach, restaurants, and local attractions. And thank you for mentioning the EV charger. For future guests, it is a NEMA 14-50 240V outlet, which is compatible with many electric vehicles when using the appropriate charging cable or adapter. We appreciate you staying with us and hope to welcome you back for another beach getaway!

Thank you for your feedback. We would like to clarify a few things for future guests. Sand spurs are unfortunately a natural part of our coastal environment here on Topsail Island. While we understand they can be uncomfortable for pets, they are common throughout the area, particularly in sandy landscapes. We always recommend that pet owners be mindful of their surroundings when walking their furry companions. Regarding the garage doors, we intentionally do not leave garage door remotes at our vacation rentals, as they are easily lost or misplaced with frequent guest turnover. The garage remains accessible through the home’s interior. While we understand this may require additional steps when transporting beach equipment, this arrangement helps prevent lost equipment and maintain property security. As for the air conditioning, the homeowner has every right to protect their HVAC system from damage caused by excessively low thermostat settings, which can result in the unit freezing up. The thermostat is maintained at a comfortable temperature designed to keep guests cool while ensuring the system operates properly. Remote management is simply a preventative measure to protect the equipment, not to compromise guest comfort. We appreciate your feedback and understand that every guest has different expectations. We strive to provide a comfortable, well-maintained vacation home while also protecting the property and its amenities for future guests.

Thank you for your feedback. We take concerns like this seriously and would like to clarify a few points. Our records show that the issue with the hot tub cover mechanism was not reported until the evening before your departure, not in the middle of your stay. The hot tub had been serviced by our regular technician immediately before your arrival, and the cover removal system was confirmed to be in proper working order at that time. After your departure, it was found to be damaged, which is why the damage claim was submitted. We understand you disagree with that determination, and VRBO provides a process for resolving disputes regarding damage claims. Regarding the yard, your stay occurred during the middle of summer, when rapid vegetation growth and frequent rainfall are common along the coast. While we make every effort to keep the property and grounds well maintained, weather can occasionally affect the timing of landscaping between scheduled service visits. We appreciate your feedback and remain committed to providing a great experience for all of our guests.

Melissa had documented that when you reached out during your stay, you mentioned the icemaker issue wasn’t a problem for you, so it wasn’t marked as a priority at that time. That said, it has since been repaired, and we truly appreciate your understanding. I’m also very sorry to hear about the dishes. Occasionally, a previous guest may put away items that weren’t thoroughly cleaned, and on a fast-paced Saturday turnover, our team doesn’t always have time to check every single dish individually. We rely on the assumption that if dishes are put away, they’ve been properly cleaned by the prior guest. We’ll remind our teams to stay extra vigilant moving forward. Thank you again for your feedback—it helps us improve.