2/10 (非常に不満)
Brian J.
2025 年 11 月 3 日
気になった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Upon arrival at the property, we had a hard time locating the unit because the house number wasn’t listed on the house. Then, upon entering the home, we encountered a horrible odor. The house was extremely dated & in poor repair. The kitchen counter was rigged to stay on, numerous cabinet doors were broken or about to fall off, the internet used old 2G technology & would not work, there were no wash cloths provided, there were spider webs scattered throughout, the screen door was missing the glass & very flimsy, the backside of the home looked as if it was an abandoned building, & the landscaping was horrendous. The property description on VRBO was totally inaccurate & had I know the true condition of the home, I would have never made the reservation. Full pictures aren't provided for a reason. We immediately left the home as we were not going to stay in such a place. I immediately contacted the host to let them know. They ignored my pleas for a full refund & refused to reply to my requests until I filed a complaint with VRBO. We never stayed or used the property & should not have been charged for the five nights we had reserved. I messaged the host multiple times & she simply ignored my messages knowing we had major issues with the reservation. I’m very disappointed and warn guests to never reserve this unit. I was only in this place 15 minutes and they refused to give my money back. The host simply refused to the right thing. Run....don't rent this unit!
Brian J.
2025 年 10 月に 5 泊滞在
