2/10 (非常に不満)
Jeff T.
2025 年 7 月 13 日
気になった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Avoid this rental at all costs! The house is poorly maintained, and the host did not provide any actions to fix any of our daily issues, leading to one of the worst vacations for me and my family. We encountered both dead and live cockroaches, a malfunctioning pool filter that left the pool bug-infested and disgusting, and no Internet or cable TV for five out of the seven days due to internal equipment problems in the house (despite the host insisting it was an area outage, which it was not). I had to personally deal with the cable provider to fix the in-house wiring and equipment issues (several hours of my time). On the third day, the AC failed due to lack of maintenance, making the house unbearably hot at 85 degrees, which was unsafe for our infant. I had to coordinate with a maintenance company and the HVAC vendor, staying up until midnight to get the issue resolved (another few hours of my time). Ceiling Fans in two rooms, and outside fan not working, fan remotes and TV remotes not working. I spent countless hours dealing with maintenance activities just to make the house somewhat livable. Keep in mind, sleeps 11, but pool can only accommodate two chairs. The homeowner refused to refund any money despite these issues. There are many other rentals in the Marco/Naples area; do not rent this one. Previous renters had similar concerns.
Jeff T.
2025 年 7 月に 7 泊滞在
