two communication failures. The elevator to the second store requires climbing of a dozen stairs. we are seniors and had a lot to load in, and were exhausted after an hour. I had called a month earlier to confirm and was told elevator and no problem loading in. Also we requested to be considered for checking in prior to 4 PM and were told we would be contacted as soon as the cleaning inspection was completed and it might be prior to 4. No text or email was ever received. But on the good side, spacious, furnished, nice amenities, outstanding wifi internet, nice refrigerator, stove, dishwasher, clothes washer, decent water pressure for shower. One detail is the freezer had a strong freezer burn smell and needs to be aired out, baking soda treatment