Nature Retreat: Hot Tub, Fire Pit & Hocking Hills

So glad you had a great weekend at our cabin and got to enjoy the fire pit, the wildlife, and the WiFi while you relaxed. Thanks for taking the time to share your experience, and you’re welcome back anytime.

So glad you had an amazing trip and that your dog enjoyed the stay. It was a pleasure hosting you both at our cabin, and we’d love to welcome you back anytime. Safe travels!

Thank you for your feedback. We are sorry to hear that your stay did not meet your expectations. During your stay, you contacted us regarding the propane tanks, and we responded immediately by having them refilled. We appreciate you acknowledging our prompt communication and efforts to address that concern. We were surprised to read many of the other issues mentioned in your review, as they were not reported to us during your stay or immediately after checkout. Had we been made aware of concerns regarding the game room equipment, odors, housekeeping items, fire pit area, popcorn machine, hot tub area, or water smell while you were at the cabin, we would have gladly investigated and worked to resolve them as quickly as possible, just as we did with the propane tanks. We take guest feedback seriously and have already reviewed the items you mentioned with our maintenance and housekeeping teams. Some concerns, such as arcade game functionality and the dehumidifier, can be addressed promptly when reported, but unfortunately we cannot correct issues that we are unaware of during a guest's stay. Regarding communication after checkout, we sincerely apologize if you felt your follow-up message was not addressed to your satisfaction. We strive to respond to all guest inquiries and appreciate the opportunity to improve our processes. Our goal is always to provide a clean, enjoyable, and memorable experience for our guests, and we regret that we fell short of that goal in your case. We appreciate your feedback and will continue working to improve the property for future guests.

Thank you so much for staying with us again! It means a lot that you chose to come back. We’re so glad our cabin continues to be a great fit for your group and that you enjoyed the convenient location for exploring Hocking Hills. We truly appreciate your kind words and look forward to welcoming you back for your next visit.