After driving 12+ hours, our family checked in to this condo. The minute we walked in, we knew we had made a mistake renting it. It was dirty and had a musty smell. The walls were splattered with food, the counters were dirty, there was black mold on the vents, the bedding was not clean (glitter, food, and other stains/debris on the bunk beds, mattresses and pillows were stained), the furniture was damaged/stained and overall, the place was just not as described (it was described as a “luxury” condo). We immediately called the property owner, and told him that due to these conditions, we were unable to stay at his condo. He recommended that we call the property manager. He was shocked that his “second home” was not as expected, and offered to find another renter for 4 of the 7 days we had rented.
The next morning, after staying in a hard to find, expensive hotel (it was the 4th of July weekend) we met with the property manager (we came in to her changing the master bedding), and gave her a full tour of the issues we had with this condo. She did not offer to clean the condo or do anything to help us in any way; instead she just said that the owner would be in touch. She picked up a few pieces of trash behind the couch, wiped up a small spill, and left.
Although the owner did refund us for 4 of the 7 nights we reserved, we were still charged 4th of July rates for the three days we did not stay in this condo. It was very much a rip-off and we are so disappointed that our relaxing vacation at the beach was much more expensive than we anticipated and completely ruined. I cannot recommend this condo to anyone. It is not as it was described, and although the owner did refund us for a portion of the rental time, we still did not stay in this condo because of its filthy conditions.
The listing for this condo was NOT accurate, and neither were the reviews. I did quite a bit of research and there was only one other negative review for this condo, and it was similar to mine. Since there was only one, I figured that it was just a fluke. Not the case.
The property was NOT clean and NOT well-maintained. It was dirty and most, if not all furniture was damaged or stained.
The owner did not provide good customer service. Although he refunded us for some of our stay, he should have refunded us for the entire stay because of the filthy conditions.
I cannot recommend this condo to anyone.