Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Unfortunately, this was the most disappointing stay we’ve had at this property. We’ve stayed in this building multiple times over the years and have always had great experiences, so this unit was a surprise.When we arrived, it was obvious the condo had not been cleaned to an acceptable standard. The exterior entry was dirty, there was blood on a kitchen light switch, food and drink cans and an empty beer box left behind, a used floss pick under a nightstand, toothpaste on counters, and the curtains were visibly dirty. There was also visible dirt and grime around the dishwasher and refrigerator, and the floors had clearly not been mopped before our arrival. There wasn’t even a mop available for us to clean them ourselves, so I ended up sweeping the entire condo, including under the beds. I also scrubbed the entry door because of the layer of filth on it, and I wiped down walls that were visibly dirty. I spent a few hours upon arrival making this condo clean enough for us to stay in with small children.The most concerning discovery was an entire bathroom cabinet filled with what appeared to be a previous guest’s prescription medications. Not only was this a serious safety issue (especially for families with young children), but when we reported it, ECDI showed little concern. We left multiple voicemails and sent several emails to the property manager but never received a response. The only communication we received was one phone call from ECDI stating that the situation was “out of their hands” and that we needed to contact the property manager, despite the fact that we had already been trying to do exactly that.The location and beach access are excellent, and we still made wonderful family memories during our trip. However, the condition of the condo and the lack of urgency and communication from management overshadowed what should have been a relaxing vacation. Cleanliness, guest safety, and responsive custome