The day of check in (3 hours beforehand) I was told that the washer on the property did not work, but they were getting another one delivered the next day - no big deal, it was the next day. Then the next day came, and the washer wasn’t available and was told that the owner was going to contact Home Depot to pick up and personally deliver— but was then told that Home Depot doesn’t allow people to pick items up and they must be delivered to the properties and the next available day was the 26th (this is after our check out time - I also found it strange that they didn’t allow you to pick up purchased items) We traveled over 18 hours from PA, and packed conservatively because we knew the property we rented had a washer and dryer. We weren’t offered any services, suggestions of where we might be able to wash clothes, or even a partial refund for inconvenience purposes due to needing to go purchase some extra clothing for the week (and the property manager knew this) After reading others recent reviews, I see that the washer not working was not a new occurrence either, so a courtesy call BEFORE we left to let us know that it was a possibility that we would be without a washer would’ve been appropriate as well, not when we were already states away from home.
Other things that could be improved to make the stay better:
There’s 1 small skillet, 1 medium sized pot and several metal trays to use to cook… but when cooking a meal you would need more than the pots and pans that are available at the rental. Adding more cookware would be great to those that would like to stay in some evenings and cook a meal at the house.
A larger tv in the living room, and then putting that tv in one of the suite bedrooms and then a tv in the bedroom with two single beds that I’m sure most children stay in. (We knew there wasn’t a tv in there due to it being on the listing, and we actually brought a small one with us for the kids to have in their room at bedtime)
Updating the listing to not include the pool table that is no longer there. The other adults that stayed with us were upset to find that the pool table was no longer there, and you can’t play the other game that is there without the pool sticks (which were gone with the pool table.)
There was no broom on property, and the kitchen/living room floor was dirty and caused our feet to turn black.
Making a few minor improvements would make this a great place to stay.
