We have used vrbo in the past and for the most part have been satisfied with our choice and accommodations. This time......NO WAY! First impressions are everything and just simply walking into the house was to say the least not pleasant. At least 15, if not more lights were burnt out, every surface of the house was either greasy or grimy, leading edges of every ceiling fan was caked with dust and dirt and the top of the refrigerator could have been planted with potatoes. Every bedspread we know had not been washed in months and the furniture smelled like old BO. Tiny ants were everywhere, sinks were clogged which were never cleared. One toilet kept intermittently running throughout the day and night. We arrived in January and it was cold at night naturally necessitating our turning on the heat. Well guess what, it didn't work. This so called "manager" of this place stated, "Oh we don't need heaters here in Florida". Really! Finally it was repaired the next day. The home was advertised with a heated pool and hot tub. NOT! The hot tub never worked the entire time we were there. Noisy construction right next door the entire time with dust, noise and exterior lighting shining in at night that incidentally shined in due to no curtains on large windows and sliders letting anyone/thing gazing in on our privacy all night long. It's not that this wasn't a relatively nice home, but the management of this place was a joke. The manager was this old, burnt out cartoon character in pants that was not only condescending, rude and insolent but argumentative and uncaring. The coffee pot didn't work upon arrival (shocker), so we purchased an inexpensive keurig coffee pot and he agreed to repay us. The guy left the check on the front door stoop with a rock on top of it and didn't tell us. After finding it on our own, it was made out to some unknown woman. He returns at some point, scratches out the incorrect name and puts my wife's name on the same check. We knew this wouldn't work but tried to cash it at his bank and no surprise, they wouldn't cash it and we didn't blame them. Finally, the day we left this s--thole, he corrected the check??? We checked out the reviews of this home before we rented and found no discouraging dialogs until after we submitted payment. How the hell does that happen? So this review could very well be hidden in a similar way. Beware of Blue Heron Home management in Port Charlotte Fl. The manager is an incompetent menace. Do better vrbo!