Seascape Duplex: Peaceful Retreat & Heated Pool

Thanks so much for the kind words, William! We’re really glad our communication helped make your stay smooth and enjoyable. It was a pleasure hosting you!

We love that we could be part of your trip, Susan! Thanks for your review!

Thank you so much, Lorraine!

Thank you for your feedback. We’re truly sorry for the stress you experienced during such a meaningful weekend for your family. Unfortunately, if a fuse is blown due to excessive electrical use, the power to the water filtration system may be tripped. This is what you experienced, and the reason why the water was smelly for a short time during your stay until the breaker was reset. Additionally, the septic system was working properly until the second day of your stay; this is why we ask that only toilet paper be flushed down the toilet. We covered the full cost of your trip, as well as the repair to the septic, despite the fact that directions were not followed by your group, causing the plumbing problem itself. **Please note: Lesson learned; we will not be doing this again in the future. Damages caused by guests will be covered by the guest or by VRBO host insurance. We responded immediately to your concerns, offered alternative accommodations, coordinated emergency septic service early the next morning, and ultimately refunded the full cost of your stay damages as a gesture of goodwill. While we are more than happy to try and make things right and always try to ensure our guests are comfortable, this was absolutely the most difficult hosting experience we’ve had in our 8 years of doing this full time. We are small family—not a large investment corporation—and while we sympathize with the high stress of the situation, we have never been screamed at in such a way that makes us question whether or not a guest is going to burn down our home due to their uncontrollable anger. We remained calm and kind, but we have never been so shaken by a guest's rage. For future guests reading this: We take property maintenance seriously, and this situation was both rare and avoidable. The septic backup was due to improper materials being flushed. The water filtration system works properly, so long as power is supplied to it—and if a breaker is tripped, it can easily be fixed. We encourage all guests to follow posted guidelines, especially in homes with septic systems, to help prevent these kinds of issues. We also encourage guests to be kind and work with us to find a solution that suits everyone. We are reasonable, kind people who want to provide a great experience for our guests and to do the right thing--and we'd like to host guests with the same respect and standards. Despite the challenges, we genuinely wish your family all the best.