2/10 (非常に不満)
Carrie C.
2025 年 6 月 10 日
気になった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Zero Stars. AVOID.
This listing is actually a duplex and shares a wall with the front unit of the building. The entire place smells like cigarettes. Bathroom windows are in the shower and have no coverings. On the first night of our stay the neighboring tenants were extremely loud with pounding, shouting, and music until 2am. The loud tenants even shouted about the police being called to quite them down. The host could not be reached (I tried VRBO chat, text, and phone call) and would only communicated when VRBO support became involved. We booked this place for an entire week and didn't stay past the first night as the whole situation felt unsafe. After a full week of back and forth messaging and emails the host and VRBO support are still not willing to resolve the issues with a refund and I have decided to dispute the charge with my bank. The host volunteered policy information stating I would be entitled to a refund for nights not stayed and nights impacted but when I reiterated that we left on day 2 she chose not to extend the refund. She even tried to get me to cancel the reservation after I was checked in which would have resulted in zero refund. Save yourself the headache and avoid this host.
Carrie C.
2025 年 6 月に 7 泊滞在
