ビーチそばの趣のある2BRトレジャーアイランドコテージ！

Bruna, we welcome and appreciate constructive feedback, however, we and the homeowner do not believe this feedback is warranted. The homeowner would like to deliver the following message: "Thank you for staying with us on your recent trip to Treasure Island and thank you for pointing out to us and the vacation rental community that we can only satisfy 99.9% of our guests. I was very pleased that you stayed in our cottage for your entire reservation and experienced none of these concerns while you were here despite my several attempts to contact you by phone and text as I do with all our guests to ensure their safe arrival and to answer any questions. I was also very happy to see how much you enjoyed the beautiful Treasure Island beach as evidenced by the pile of beach towels, shells and sand you left throughout the cottage after you checked out on the last day of your reservation. Although you seem to have had a very peculiar change of heart upon your return to Canada, I can only surmise that your tone and frustrations are actually a form of separation anxiety from the beautiful, calm and sunny Florida beach vibe you soaked up while on vacation with us. That is completely understandable, this is why we have so many repeat guests. I read your comments very carefully and struggled to agree with any of your statements. It's OK if the margaritas and fresh seafood may be to blame, but your comment about lack of communication seemed off base and caught my attention since I remember vividly that on 3/22 at precisely 1:50PM EST, I called and spoke with you. As I recall, we had the most charming conversation where I explained that sadly, we don't have any bikes or carts on the property but you and your family are welcome to use our beach towels and beach chairs so you would not have to rent any on the wonderful public beach (which as you know, is only a 2 minute walk from our cottage. I also recommended our hidden treasure, John's Pass Boardwalk with the seemingly endless amount of restaurants, shops and water activities. You sounded so excited on the phone, I sincerely hope you were able to spend time there. I'd like to think that we and the entire community of Pinellas gulf beaches are friendly, accommodating and committed to your safety and satisfaction with our little slice of heaven that we are so happy to share with you. We would welcome you with open arms to stay again with us and would provide you with the same high level of attention, cleanliness and enjoyment that you and your family appreciated while staying with us. Take care and come back soon!" Best, the Evolve Team

Sarah, thank you for taking the time to provide feedback. We passed your concerns along to the home owner who assured us cleanliness is a top priority. The owner did let us know that he calls all travelers before they check in and before they check out to see if there is anything that is needed. Although the firmness of the bed was mentioned, the owner is surprised to hear you found it dirty. Any in house issues can be managed quickly as long as the owner is made aware. Anything that needs a deeper clean or second look will be corrected moving forward. We look forward to hosting you again soon. Best, the Evolve Team