ベアフットリゾートの高級バンガロー

Thank you for your feedback and for your kind comments about the cottage itself. We're glad you found it comfortable and well maintained. We would like to clarify a few points regarding your experience with our team. When you reported that the pool key was not working, we responded within four minutes and suggested waiting until after 10:00 a.m. in case the access system had not yet activated for the day. When we did not hear back, we proactively followed up. You later let us know you had not yet had an opportunity to test the key, and once you confirmed it was not working, we immediately issued a replacement. While the overall timeline spanned several hours, the delay was not due to a lack of response from our team. Regarding the complimentary attraction tickets, our staff was attempting to walk you through an alternate access method that did not require the confirmation code while the issue was being addressed. We strive to provide courteous, helpful service to every guest, and we also expect our team members to be treated with the same courtesy and respect. Our Be Kind Policy applies to all interactions, and we stand behind our staff when they are assisting guests in good faith. We appreciate your stay and are pleased that you enjoyed the home overall.

Rufus, we are sorry your stay did not meet expectations, but several statements in this review require clarification. When you reported the linen issue, we responded within minutes, apologized, offered to send the cleaners back, requested photos so we could address it with them, and arranged for the soiled linens to be picked up that same day. We agree the linen condition reported was unacceptable and addressed it immediately. When you reported your interaction with the third-party pest control technician, we apologized and advised that we would address it directly with the owner of the pest control company. The statement that it took two days for the AC to work is also inaccurate. You first reported the AC issue at 10:44 AM on Sept. 17. By 10:48 AM—four minutes later—we had contacted our HVAC company. We later provided an ETA of approximately 3:30 PM that same day and advised you that you did not need to wait at the property because the technician had access. We understand your frustration with the initial housekeeping issue. However, stating that “customer service does not exist” does not reflect the documented communication during your stay. Our team responded promptly, offered assistance, coordinated linen pickup, addressed the pest control complaint, and arranged same-day HVAC service.

Thank you for your feedback - we’re so glad you enjoyed your stay! We do wish you would have reached out to our maintenance team via the text number we provided so that they could have fixed the toilet for you. Having said that, I will definitely pass this on to them now. Thanks for staying with us!