Chic 1BR Apartment in the Heart of Montrose, Walk to Restaurants and Bars

Thanks for leaving a review Rainier. We are glad you enjoyed the place and location.

Thank you for your feedback. We want to sincerely apologize again for the cleaning scheduling error that occurred prior to your arrival. Unfortunately, this resulted from an issue between VRBO and our Hospitable integration that caused the cleaning to be incorrectly scheduled. We understand how frustrating it must have been to arrive after a long day of travel—especially with a young child and your pregnant wife—and not find the suite ready. As soon as you notified us, we responded immediately, offered to have the unit cleaned right away, and issued a full refund for the amount we received from VRBO. We also provided you with confirmation of that refund. The remaining portion of your payment consists of VRBO platform and service fees, which hosts do not receive and cannot refund directly. Those fees can only be refunded by VRBO themselves, which is why we advised contacting them. While we understand your frustration with the situation, what was not appreciated was being called a liar and being accused of “playing cat and mouse games,” particularly after we promptly responded, provided proof of the refund, and attempted to resolve the issue as quickly as possible. We truly did our best to make the situation right and offered immediate solutions, but we respect your decision to stay elsewhere that evening. Situations like this are extremely rare for us, and maintaining a clean, comfortable environment for our guests—especially at our Montrose properties—is something we take

Very concerned why the guest left a 4 start review without any details. We are a very responsive host, and provide best in class service to all our guests in historic Montrose.