4/10 (不満)
Catherine S.
2025 年 4 月 24 日
良かった点 : 清潔度、チェックイン、ロケーション、掲載情報の正確さ
気になった点 : コミュニケーション
Beautiful Property, But Communication Could Be More Professional
The apartment itself was lovely—clean, well-stocked, and in a nice complex with great amenities. We appreciated the detailed check-in instructions and enjoyed our stay overall.However, as out-of-state travelers we were concerned when a National Weather Service flood warning was issued for the area. We reached out for clarification and reassurance—only to receive a dismissive comment and no real explanation. The host told us, “people don’t usually build multimillion dollar apartments in a flood zone ” and added, “if you continue to be concerned after me explaining to you, there is nothing I can do about that.” No other explanation was offered, which felt inappropriate, and in fact, the town did go on to experience significant flooding during our stay. Additionally, we received an accidental message from the host containing inappropriate language (with no apology), and while meant for someone else, came across as unprofessional and left us uncomfortable. The stay itself was fine, but communication from the host detracted from the overall experience. A more respectful and thoughtful approach would have made a big difference.
Catherine S.
2025 年 4 月に 3 泊滞在
