2/10 (非常に不満)
Kim G.
2019 年 11 月 5 日
良かった点 : チェックイン、ロケーション
気になった点 : 清潔度、コミュニケーション、掲載情報の正確さ
Wouldn't stay here again...
When we arrived at the property, I saw that our bed-sheets were dirty and stained, there were beer bottle caps on the floor outside near the hot tub/pool and the floors were not clean in the bathrooms. I called for new sheets and they left a package at the door with new washed sheets that I had to put on the bed myself. Also, only 2 of the bathrooms came with toilet paper (we had to go by that as well as soap to wash our hands in the bathrooms...). They didn't even provide coffee or filters.
Now this is doable, but we didn't arrive until 1am (late flight) so we couldn't even wash our hands after using the restrooms when we arrived since there wasn't soap and the powder rooms didn't have towels (seriously people!).
Some basic care about making our stay comfortable would have been greatly appreciated.
Also, we booked this property because they had a heated pool...except nobody told us or posted online that the pool closed mid October (we arrived October 18th) - that was a HUGE disappointment. I complained and was told by the property management company to try and get something from VRBO instead of them offering some compensation.
I will never, ever rent from this property management company again or stay at this house for the price we paid.
The beach was amazing and views were breathtaking which helped.
Kim G.
2019 年 10 月に 3 泊滞在
