Strategically positioned near Tyler's medical district, this townhouse features 3 bedrooms and 2.5 baths providing optimal accommodations for short- or mid-term stays within three miles of UT Tyler and Christus Trinity Mother Francis Hospital. Private patio area for relaxing with a private 4 person hot tub. Please note this is a 2 story home. 2 bedrooms and 1 bath have stairs to access. Home also has a garage that is available for guest use.
Booked a stay here for one night while movers cleared out our home. We weighed our options with hotels and other places and decided on this one because it had a hot tub and air conditioning. Check in was easy and the place was pretty clean. Upon arrival we brought our things in and made sure the AC was on. It was and was set to 70. We went out back to check the hot tub and it was cold. We set the temp to 104 to hopefully heat it. We left to go grab a bite to eat and do some shopping. We were excited to get back to relax in the hot tub. When we arrived back it was hot inside. We checked the thermostat and it was 76 degrees. We went out back to see if the outside unit was on and it was frozen.I took pictures and video of it for the host.We found the inside unit in the garage to see if it was on and it wasn't. The pipes were frozen coming from the unit. We immediately turned the AC off at the thermostat to thaw it out. We then checked the hot tub which was no where near what it needed to be.i contacted the host and explained the issues. The host was quick with a reply of "hmmm, the last guest and housek